SAP CRM Functional Analyst- Level 3

Exciting Opportunity: Hiring an SAP Functional Analyst - Level 3 - CRM!

Location: Cincinnati Metropolitan Area

Schedule: Hybrid (2-3 days/week)

Duration: Full-Time

Our client is looking for an SAP Functional Analyst - Level 3 – CRM to join their team! The SAP Functional Analyst-Level 3 is responsible for: participating in gathering requirements, including leading, designing and providing guidance on recommendations; collaborating with the business on current processes and proposing solutions to enhance current processes, including advising on system options, risk, cost vs. benefits and impacts; ensuring all systems are aligned with the IT long term strategy; identifying, recommending and implementing complex configuration solutions and implementing full cycle configuration to meet business needs, while creating and updating associated documentation; setting testing strategy for modules and leading end to end integration testing; participating in the delivery of project and minor/major releases; troubleshooting and leading the evaluation and design of the correction for complex incidents; and maintaining a high level of functional competency regarding the standard configuration of the Customer Relationship Management area, by staying abreast of new trends, future enhancements and leveraging best practices.

Top skills you need to have:

Minimum 5 years of experience in SAP CRM gathering requirements, including configuring and customizing in CRM Service

Minimum 1 full lifecycle implementation in SAP CRM

Experience with SAP CRM 7.0 best practices in areas of CIC, Sales and Service and Functional Configuration experience in Account and Contact Management, Organizational Management, Transaction Types & Item Categories, Partner Determination Procedures, Action Profiles, Status Management, Data Management, Text Management, Categorization schema, ERMS, Pricing, Products, Middleware Monitoring and CRM WEB UI Configuration of Business Roles, WorkCentre’s, Navigation Profiles, Technical Profiles, Transaction Launcher, etc.

Experience with CRM – ECC integration for Product, Customer & Contact, Pricing, Transactions and Employee data

Experience with understanding of ABAP code and debugging skills

Experience communicating technical and business issues/solutions to all levels of management

High school diploma/GED required; Bachelor’s degree, preferred

Preferred skills:

Experience in SolMan - ChaRM

Experience in complex SAP environments, supporting multiple SAP components

Experience working on customer FIORI and customer Mobile applications

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