Data Analyst, CX

WHO ARE WE LOOKING FOR?

We are seeking a Data Analyst with a strong technical background and expertise in customer experience insights. The ideal candidate will be passionate about data and take charge in leading complex analysis to identify opportunities, quantify insights and influence overall strategic business decisions. You should be adept in maintaining and building strong business partnerships across multiple areas to consult on Customer Experience priorities.

WHAT YOU’LL DO:

Reporting to our Resource Manager, as a Full-Time Specialist on our team, you’ll work onsite at our client’s office 2-3 times a week. You will leverage data & analytics to drive business improvements, utilize data visualization to communicate the business story, and provide strategic solutions to senior leaders. Additionally, you will build and transform enterprise-level customer experience across the organization and drive results by using descriptive and diagnostic analytics to optimize the customer journey and experience.

QUALIFICATIONS:

Bachelor's degree or the equivalent combination of education and relevant experience

At least 5 years of descriptive analytics, data analytics, or related experience

Experience building business intelligence tools

Proficiency in programming languages such as Python, SQL or R

Knowledge of Customer Experience methodologies

Strong technical understanding of descriptive and diagnostic analytic processes such as multivariate analysis, data quality, data reporting, data retrieval, etc.

Insurance/Financial services industry experience is preferred

RESPONSIBILITIES:

Design and influence actionable success metrics, and monitor/evaluate outcomes to identify additional optimization opportunities

Interpret complex data to identify trends to support overall business health

Lead the design and execution of proofs of concepts, leveraging multiple tools and techniques to develop capabilities

Manipulate both structured and unstructured data to work towards the design required to meet business standards and needs

Leverage industry best practices, analytics tools, technology trends and market data to identify and implement business strategies

WHAT WE OFFER:

Celebrated by Inc. 5000 for our rapid growth and award-winning workplace, Main Digital invites you to be a part of our collaborative and forward-thinking team. As a Certified Women-Owned Small Business, we champion diversity in tech. Our diverse teams combine management consulting expertise, innovative digital design, and advanced product engineering. Driven by our six core values, we lead in intelligent automation, platform technologies, and Agile methodologies to create unparalleled digital experiences. Join us as we empower people to create new possibilities through process and technology, reimagining the ways of work and enhancing experiences with digital transformation.

Main Digital is committed to the principles of equal employment. We are committed to complying with all federal, state, and local laws providing equal employment opportunities, and all other employment laws and regulations. It is our intent to maintain a work environment that is free of harassment, discrimination, or retaliation because of age, race, color, national origin, ancestry, religion, sex, sexual orientation (including transgender status, gender identity or expression), pregnancy (including childbirth, lactation, and related medical conditions), reproductive health decisions, marital status, personal appearance, matriculation, political affiliation, credit information, employment status, physical or mental disability, genetic information (including testing and characteristics), veteran status, uniformed servicemember status, status as a victim or family member of a victim of domestic violence, a sexual offense, or stalking, homeless status, or any other status protected by federal, state, or local laws.