Principal Consultant - Digital CRL Infosys Consulting

Principal Consultant - Digital – CRL – Infosys Consulting

Digital Skills: eCommerce, omnichannel, order management, marketing tech, consumer experience, CRM, CDP

We are looking for smart, self-driven, success-oriented people who have a consulting mindset, strong analytical skills, excellent communication skills and an entrepreneurial drive that will help propel the continued growth of the firm.

The candidates should have prior work experience, an intellectual curiosity to excel in ambiguous situations and possess a passion for Digitally transform Retail and Consumer Goods companies to become more competitive. Business acumen combined with a comfort with technology is a must as well as strong verbal and written communication skills. Candidates must be able to quickly frame complex business problems and prioritize root causes with confidence.

We pride ourselves on hiring consultants that immediately fit into the fun yet professional atmosphere of Infosys Consulting. Candidates must be open to domestic and international travel as per engagement requirements.

As a Principal Consultant you will work on strategic programs in Digital Transformation space helping Retail and Consumer Goods companies to develop strategic business capabilities and drive their execution, while further deepening your knowledge in in this area.

Key Responsibilities:

At Infosys Consulting, you will:

Work on business consulting engagements as part of a cross-cultural team across regions

Work closely with clients to understand the strategy and vision and define the process blueprint or detail the requirements for subsequent realization by technology teams

Take up a range of roles in the areas of business process consulting, functional consulting, product ownership, tech strategy, project management and change management

Analyze problems and come up with solutions, often creative and out-of-the-box

Apply business consulting frameworks and methodologies to address business problems

Be responsible for the delivery of business results to clients

Lead workshops to collaborate with client stakeholders and educate them throughout the process

Interface with middle and senior-level client personnel to develop and execute business strategies, formulate projects plans, and address specific issues that may arise during an engagement

Manage Stakeholders and collaboration across business functions and IT teams, market leads, in the related domain, agile teams

Designing outstanding business solutions to support best practice implementations.

Project Management - Participate in a team of global IT professional and/ or subject matter experts in establishing complete business & functional requirements, translating those requirements into actionable project initiatives w/associated metrics.

Lead / contribute to sales pursuits, consulting offerings and internal initiatives

Participate in a variety of Firm building events

Additional Responsibilities:

Thought Leadership - Provide insight to new and emerging best practices in the retail and consumer goods domain. And innovate to customize recommendations to a client’s specific business needs.

Contribute to POVs and Thought Leadership

Practice Contribution - Expected to contribute to the growth and vitality of the CRL practice in various roles such as collateral development, new GTM solutions, case study compilation, and methodology development

Business Development - Participate and contribute effectively to RFP and Proposals for Infosys Consulting

Basic Qualifications

Bachelor’s degree or foreign equivalent required

Should have worked in multiple projects in one of the digital areas including – Consumer Experience, Digital Commerce, Omnichannel order management, Mobility, Mar-tech, Digital Marketing and Campaigns, Digital Analytics, CRM, CDP or Customer Service

Minimum 7+ years of experience in one or more of the following roles – Digital Strategy, Package Consultant, Process Consultant, Product Owner or Business Analyst

Relevant experience on digital programs within the Retail, Consumer Goods or Logistics clients is a big plus

Possess good knowledge of key emerging technologies likes AI, Advanced Analytics, Journey management, Omni/Conversational Channels, Cloud, Blockchain, Social & Mobility

Knowledge of leading platforms, solutions, and tools in Digital Commerce (ex: sap-hybris, IBM Sterling commerce or OMS), Content (ex: SDL Tridion, AEM or Sitecore), Campaigns, Email Campaign Automation, Mar-tech, Analytics, Omnichannel, Customer Service, CRM functions

Good knowledge in Agile frameworks (Scrum, Kanban) and strategy and explorative frameworks (Benchmarking, Design Thinking, Value Design)

Consulting & advisory experience with top-tier consulting organizations strongly preferred

Experience working on large, multi-stakeholder, multi country programs is a plus

Need good leadership skills – should be able to think big picture and advise clients

Preferred Qualification

MBA from Tier 1 or Tier 2 B-school with minimum 5+ years of relevant experience

Excellent business understanding of retail and consumer product operations

Proven ability to deliver under tight deadlines and challenging constraints

Ability to collaborate within the firm and leverage existing resources

Ability and willingness to work as part of a cross-cultural team including flexibility to support multiple time zones when necessary

Candidates authorized to work for any employer in the United States without employer-based visa sponsorship are welcome to apply. Infosys is unable to provide immigration sponsorship for this role at this time.

Must be willing and able to travel up to 80%, depending on client requirements