Optical Engineer

Akkodis is seeking a –“Technical Consulting Engineer - Optical” for a Contract position with a client located Richardson, TX.

Pay Range: $55-$60/hr. (The rate/salary may be negotiable based on experience, education, geographic location, and other factors.).

Key Responsibilities

Provide second/third level technical support for Optical and Data/IP technologies to Cisco customers, partners, account teams, and other TAC engineers. Apply analytical skills and technical knowledge to tackle product and network problems of moderate to high complexity.

You will provide support on a world-wide basis

Work on problems of diverse scope where analysis requires evaluation of identifiable factor

Provide technology/product/troubleshooting training and intellectual property material as the need arise

Act as a focal point for large account network problem resolution

Effectively utilize moderate to complex lab setups to recreate and solve problems

Submit complete and accurate defect reports in the area of expertise

Interact across TAC teams and development teams at peer level

Receive minimal direction, no instruction on routine work, and general instruction on new assignments

Who You'll Work With

US Optical HTTS team covering Premium customers. This team also helps the US AS Optical talent pool. Typically work with lower-level CSE's, VARs, OEMs, Service Providers, end-users & internal engineering departments Optical Technology refreshes with new IP+Optical platforms, below are some examples:

Optical platforms such as NCS1K, NCS2K, NCS4K. Verizon, Charter, ATT and US Signal are some key customers. This platform brings Optical + IP customers on one single platform and introduces Optical SDN controller

Who You Are

Do you possess all the qualities below? Then Cisco is looking for you.

Strong background in Troubleshooting and Resolving Optical Networking/DWDM Equipment

Communicate effectively both verbally and in written

Demonstrated ability to determine problems and deliver known solution

Determine root cause and resolution for previously unknown problem

Ability to work effectively with and provide mentorship to other members of the workgroup

Experience with handling and resolving critical customer issues/problem

Working with multi-functional teams

Presentation skills

Previous Customer Support experience

Database experience (Oracle, SQL, Sybase)

Unix experience

CCOS certification (either SONET or SDH)

CCNA, CCNP, or higher networking certification

BS in CS or EE or equivalent experience

Minimum Qualifications

5+ years with one or more Optical skills (SONET, DWDM, OC, SDH, ML, MSTP, etc

5+ years solid understanding of Networking industry, products and protocols

5+ Years Strong analytical and in-depth troubleshooting skills for Optical/DWDM

Equal Opportunity Employer/Veterans/Disabled

Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, an EAP program, commuter benefits, and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable. Disclaimer: These benefit offerings do not apply to client-recruited jobs and jobs that are direct hires to a client.

To read our Candidate Privacy Information Statement, which explains how we will use your information, please visit

The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

· The California Fair Chance Act

· Los Angeles City Fair Chance Ordinance

· Los Angeles County Fair Chance Ordinance for Employers

· San Francisco Fair Chance Ordinance