Billing Manager

Essential Duties and Responsibilities:

We are looking for a AR/Billing Manager to lead all aspects of customer invoicing for our Unis Fulfillment division. You will oversee billing operations end-to-end, ensure compliance with complex contract pricing, and serve as the key link between Finance, Operations, and Customer Service. This role also plays a crucial part in pricing validation and revenue integrity, ensuring that every service provided is accurately billed and optimized for margin protection.

Manage and oversee the entire billing cycle: from service capture to invoice generation and dispute resolution

Interpret and maintain customer-specific pricing models in line with contractual agreements

Work with the Sales and Finance teams to establish, test, and update pricing rules in billing systems

Partner with Fulfillment Operations to validate billable activities (storage, handling, pick/pack, VAS, etc.)

Ensure timely, complete, and accurate invoice issuance based on customer billing cycles

Investigate and resolve billing discrepancies with internal stakeholders or customers

Monitor billing KPIs such as invoice timeliness, accuracy, and dispute resolution time

Train and supervise billing team members, enforcing best practices and process discipline

Identify and implement automation opportunities to reduce manual billing effort

Analyze billing and usage data to detect revenue leakage and propose pricing improvements

Support sales and finance in profitability analysis and customer rate review discussions

Maintain audit-ready documentation and ensure billing compliance with internal controls

Monitor AR aging, track past-due accounts, and initiate collection activities with internal teams or directly with customers

Candidates requirements

Qualifications:

Bachelor’s degree in Accounting, Finance, or Business Operation

8+ years of billing experience, including pricing-related responsibilities

3+ years in a leadership or supervisory role

Deep knowledge of contract pricing logic and its application in high-volume billing environments

Prior experience managing billing in logistics, warehousing, fulfillment, or B2B services

Familiarity with ERP systems (e.g., NetSuite, SAP) and WMS/OMS data flows

Strong Excel and data validation skills

Excellent organizational and documentation skills with high attention to detail

Strong interpersonal and communication skills to interface with operations, sales, and clients

Self-driven, with a continuous improvement mindset and experience managing KPIs

Prior experience in the logistics or supply chain industry preferred