Operational Specialist

Job Title: Operations Specialist

Type: Contract-to-Hire

Pay: $28–$30/hour

Start Date: May 12, 2025

Schedule: Monday–Friday, 8:00 AM – 5:00 PM (onsite)

What You’ll Do

Be the Problem-Solver – Respond to client inquiries, troubleshoot utility-related issues, and ensure accounts are set up and operating correctly.

Validate & Analyze – Review client utility bills for accuracy, investigate anomalies, and drive resolution.

Engage with Vendors & Providers – Collaborate with utility providers to resolve billing discrepancies and negotiate optimal solutions for clients.

Data & Insights – Collect, interpret, and analyze billing data to deliver meaningful insights and reporting.

Collaborate Across Teams – Work cross-functionally with internal departments to support efficient operations and assist in reporting projects.

Drive Efficiency – Contribute to process improvements and special initiatives that enhance service quality.

What You Bring to the Table

Education & Experience – Bachelor’s degree preferred, but not required. Minimum of 1+ year experience in customer service or operations.

Communication – Strong written and verbal communication skills, with a commitment to exceptional client service.

Technical Proficiency – Confident with Microsoft Excel and the broader Microsoft Office Suite.

Analytical Mindset – Problem-solver with keen attention to detail and a drive to analyze and improve processes.

Time Management – Ability to juggle multiple tasks and perform effectively in a fast-paced environment.