Quality Control Associate

Description

Are you looking for an exciting opportunity to join a dynamic and growing team in a fast paced and challenging area?

As a Quality Associate I within the Wholesale Lending Services team, you will be responsible for managing the Quality Control (QC) team and processes globally for a function and/or line of business. You will act as the primary liaison with line of business/operations, engage other lines of defense and supporting partners, monitor the control environment and operational environment, provide analysis of review results, manage a functional unit, and handle projects of medium scale and complexity. This role provides an exciting opportunity to join a dynamic and growing team in a fast-paced and challenging area

Job Responsibilities:

Manages the Quality Control (QC) team and processes globally for a function and/or line of business, including the implementation of operational policies, processes and procedures for Commercial Operations

Acts as the primary liaison with line of business / operations to provide results, articulate findings verbally in recurring meetings, analyze disputes, reassessments, and escalations, and demonstrates fortitude against potential adversity

Engages other lines of defense and supporting partners (i. e. Risk, Compliance, and Audit) partners to review or escalate findings with respect assigned vertical

Monitors the control environment and operational environment for changes which may impact testing - specific to assigned areas

Provides analysis and deep dive of review results including reporting trends through monthly reporting. Partner closely with key stakeholders to develop effective quality program practices. Provides feedback to line of business / operations managers on quality performance and recommend corrective actions as needed; supports line of business / operations with quality initiatives, as appropriate

Manage a functional unit including accountability for effective and efficient processes and services to internal departments. Manages and directs overall team activities, metrics, coaches for improvement, and monitor’s progress

Oversees employee development, monitoring individual and team performance, and encouraging/ driving team engagement.

Recommends and implements process changes to improve services and systems

Manages projects of medium scale and complexity as assigned and completes deliverables timely

Required Qualifications, Skills and Capabilities:

Bachelor’s degree or equivalent; 3+ years experience in financial services industry with solid background in credit monitoring

Strong Analytical/critical thinking skills and strong attention to detail

Excellent written and verbal communication skills; ability to present concise findings in a persuasive manner

Self-motivated with effective time management and multitasking skills

Demonstrates interpersonal skills; exceptional collaboration and relationship building skills

Flexible, quickly adapts to changes in the work environment, and manages competing priorities to achieve the most effective results; ability to work a flexible shift as required

Strong sense of urgency by responding immediately to escalated issues