Member Contact Center Representative (Full-Time)

Job Description

Firefighters Community Credit Union of Cleveland, OH is seeking a Member Contact Center Representative (Full-Time) to join our team. Are you a self-starter with banking experience who is interested in building a rewarding career in the financial industry with an established credit union? Do you share in the credit union philosophy of "people helping people"? If so, please read on!

Responsibilities

As a Member Contact Center Representative at our Member Contact Center located on St. Clair Avenue in Cleveland, your day is spent answering incoming calls, chats, and emails regarding member accounts. You thrive in a fast-paced environment. As one of the voices of our credit union, you make sure that your warm smile and helpful attitude comes through in every phone and digital interaction.

You'll assist member with:

Basic banking tasks including looking up account info, posting transfers, processing card orders, and processing wire transfers

Education on products and services that we offer including banking services, IRAs, and loans

Uncovering needs and cross-selling financial products

QUALIFICATIONS FOR A MEMBER CONTACT CENTER REPRESENTATIVE

Proficiency with technology including computers, tablets, and general office equipment

Ability to pass a credit and criminal background check

Fantastic customer service skills

Previous credit union or banking experience is preferred

Previous sales experience is preferred

Please be advised that credit, criminal, employment, and education background checks are conducted on potential candidates.

WORK SCHEDULE

This position typically works Monday-Saturday with a rotating day off each week. The contact center hours include 7:45am to 5:15p Monday, Tuesday, Friday; 7:45am - 4:15pm on Wednesday, 7:45am - 6:15pm on Wednesday, and 8:15am -1:15pm on Saturday.

ARE YOU READY TO JOIN OUR TEAM?

If you feel that you would be right for this Member Contact Center Representative position, please apply at the link provided!

Job Posted by ApplicantPro

Full-time