Information Technology Manager

Job Description

We are seeking an exceptional Information Technology Manager to join our growing Technology team.

About the job

Are you passionate about turning ideas into reality, embracing ownership, and working at the forefront of connectivity? Join viaPhoton and be part of a culture that thrives on fearless innovation, teamwork, and continuous growth, where learning, unlearning, and relearning are part of the journey.

This dynamic role offers significant ownership and responsibility. We’re looking for individuals who excel in environments where their contributions make an impact, are hungry to learn, and are energized by meaningful work that drives company growth while accelerating their career. If this sounds like you, we’d love to hear from you!

Who We Are

We are changing the norm by being customer focused, technology led.

viaPhoton is on an ambitious mission to revolutionize how critical digital infrastructure is manufactured and deployed. Best-in-class data centers and telecom providers need fiber optic solutions delivered in weeks, not months—whether that’s for AI infrastructure, 5G networks, or next-generation broadband. We’re reimagining fiber optic manufacturing for the AI era. Manufacturing is no longer just an operations challenge, but an automation and speed-to-market problem that customers urgently need solved. In less than 5 years, we’ve grown to a team of over 150, and have added top cloud service providers to our growing customer base. We have only just gotten started -- our ambition is to become the market leader of the $40+ BN connectivity industry.

We seek candidates who will be culture contributors and who align with our core values:

Fearless Innovation we are pioneers unafraid to change the norm in relentless pursuit of better

Forward Together we believe that when we work together toward a collective goal, we all succeed

Integrity Over Everything we believe in long term relationships and doing what is right, always

Nimble, Always we are solutions obsessed, move fast, and stay nimble

Be the Bar we set our own standard of excellence and hold ourselves to it

What You Will Do

We are seeking a skilled Information Technology Manager to lead our IT team. This role will create a culture of exceptional service for both our technology-enabled front-line manufacturing & production team and our back-office support staff. The IT Manager will shape the IT unit within the organization, overseeing Physical Assets & Infrastructure, Security, Project Management, and Support. This position combines high-level leadership and strategy with hands-on work when necessary.

Lead, mentor and develop Infrastructure team members

Act as an escalation point for user issues, provide L3 support and liaise with business users for IT-related process improvements

Monitor and manage key metrics for tickets, requests and related KPIs

Ensure server and storage infrastructure is continuously available with 99.9% uptime

Manage IT hardware and software assets, inventory, and procurement

Manage and improve backup and Disaster Recovery capabilities and strategies

Support and administer Azure and AWS tenancy

Set technology procurement strategy and manage vendor relationships

Implement and manage IT Infrastructure projects (e.g., SSO, MDM and AD integration)

Manage external and third-party access into infrastructure systems

Demonstrable experience migrating physical assets for a full buildout – moving June 2025

What You Will Bring

5+ years’ experience in IT Service Management – 2+ years’ leadership experience required

Extensive experience with Hyper V, AWS Cloud, Azure AD, O365 and Windows Server and Desktop

Experience supporting MS Active Directory in a hybrid environment

Management and leadership experience in customer service or Helpdesk environments within medium companies (150+ employees)

Strong information security knowledge and management experience

Demonstrable hands-on experience implementing best practices

Strong written communication and empathy for customer needs and expectations

Ability to explain complex issues in business language

The ability to learn quickly and continuously and maintain a flexible and adaptive mindset necessary for a fast-paced environment.

A proactive, self-driven mindset where your growth is dependent on you.

Creative problem solving; if you don't know the answer, you’ll know how to find a way to it.

Multi-tasking with the ability to handle multiple inquiries at once and prioritize them accordingly.

Bonus points if you have DevOps experience with automation, continuous integration, deployment pipelines, and cloud infrastructure management

Why Join Us

Cutting-Edge Technology – Opportunities to work on the forefront of fiber optic technology.

Professional Development – We’re committed to your growth, offering resources, career development, and a culture where your voice is heard.

Fun Team Environment – Monthly team bonding events, free lunches, and activities to keep us connected.

Flexible Paid Time Off – Take time when you need it, with PTO that grows over time plus 10 paid holidays, including two floating holidays to use at your discretion.

401(k) Match – we offer up to 5% company match to help you plan for your future.

Full-time

Hybrid remote