Technical Writer

Job Description

seeking a detail-oriented and experienced Technical Documentation and Customer Outreach Specialist to join our team. This role is critical in supporting the Texas Student Data System (TSDS) through high-quality documentation, customer engagement, and internal process improvement.

Requirements

Proven experience in creating clear, concise, and comprehensive technical documentation.

Familiarity with documenting software issues, release notes, and technical guides.

Experience with Jira or similar application life-cycle management tools.

Collaboration: Strong ability to work closely with cross-functional teams.

Communication: Excellent communication skills to effectively work with cross-functional teams.

Experience in customer service, with strong communication skills.

High level of accuracy and attention to detail in all documentation tasks.

Experience in training other team members.

Experience working with the TSDS and its data collections.

Full-time