Bilingual Claims Representative

Job Description

Job Title: Bilingual Claims Representative

Department: Claims

Reports to: Claims Manager

Aegis Administration is a leading administrative services company that specializes in providing top-notch support for claims management. We are committed to delivering exceptional service to our clients, and we are currently seeking a highly motivated and customer-oriented Bilingual Claims Representative to join our dynamic team.

As a Claims Representative, you will be a critical part of our claims management team, responsible for providing efficient, accurate, and professional support to our clients. Your primary responsibilities will include:

Responsibilities:

Process and manage warranty claims in a timely and accurate manner.

Communicate with policyholders, claimants, and other stakeholders to gather information and clarify details.

Investigate and assess claims to determine their validity and eligibility.

Handle claim inquiries, provide information, and address customer concerns effectively.

Maintain detailed records and documentation of all claim transactions.

Collaborate with colleagues, supervisors, and other departments to resolve complex claim issues.

Ensure compliance with all relevant regulations and company policies.

Utilize computer systems and software to manage claims data efficiently.

Qualifications

Fluent in both English and Spanish a plus

High school diploma or equivalent; bachelor’s degree preferred.

Previous experience in claims processing or a related field is a plus.

Excellent communication and interpersonal skills.

Strong problem-solving and analytical abilities.

Attention to detail and a commitment to accuracy.

Proficient in the use of computer applications and software.

Knowledge of insurance regulations and practices is an asset.

Customer service-oriented mindset.

Full-time