Counter Sales

Job Description

Position Summary

The Counter Sales Representative’s primary responsibility is to ensure satisfaction of customers in the customer

service area and in handling customer telephone inquiries, by selling and servicing the customer promptly and

courteously. The Counter Sales Representative must also work with all company personnel to ensure quality

customer service.

Accountabilities/Responsibilities

1. Render prompt and satisfactory service to customers at the customer service area and to those in

person, calling by telephone or via text message, providing prices and product application information.

2. Pick orders from the warehouse to service and sell to counter customers and process sales

transactions.

3. Provide warranty and delivery information, as needed.

4. Upsell to like products for ease of installation.

5. Increase sales dollars by suggesting items similar to other customers orders.

6. Inform customers of promotions, volume purchasing and other incentives (as appropriate).

7. Maintain good housekeeping in customer service area and display areas; arrange displays and stock.

8. Keep abreast of new products and apply knowledge of product usage in selling additional materials to

the customer.

9. Greet all customers with kindness immediately and answer all calls with a smile.

10. Contribute input on how to build customer growth and retention.

11. Keep supervisor advised of items frequently requested by customers that are not in stock.

12. Report to the supervisor re-order levels, empty bins, and/or robbed items within counter area.

13. Investigate and resolve, if possible, customer complaints and report complaints to supervisor.

14. Maintain cash box in accordance with established Company policy.

15. Assist in filling orders from the warehouse as needed.

16. The Customer Service Representative may become involved with such other duties as the warehouse

manager/supervisor or Company President/Manager may deem necessary.

17. Complete career track training in WIN University for Counter Sales.

Position Core Values

1. Spirit of Opportunity…participates in team meetings and strategic planning processes to contribute to

the overall success of the company

2. Profitability…ensures all counter sales activities are performed in a timely and accurate manner

3. Customer Focus… delivers total customer satisfaction in all aspects of sales

4. Communication… provides professional and timely communication through counter sales, phone sales,

and email correspondence

5. Integrity & Professionalism…exhibits integrity and professionalism with customers and vendors

6. Respect…ensures all personal interactions are conducted in a courteous and respectful manner

Competencies for Success

1. Excellent Communication, Positive Attitude and Customer Service

2. Attention to Detail and Highest Level of Accuracy

3. Sound Judgment, Problem solving, and Decision Making

4. Superior Organizational and Time Management Skills

5. Excellent Knowledge of Website and Internet Processes

Qualifications/Experience

Minimum Qualifications

Ability to quickly learn organizational procedures and operations

Ability to analyze non-complex administrative details and correct routine error situations

High degree of math competency and ability to maintain arithmetic and statistical accuracy

Write in a neat, legible fashion

Possess good oral communication skills

Operate material handling equipment

Effective understanding of the WISE system in order to produce sales orders and execute other

duties specific to your Company

The performance of essential job functions for this position require both access to valuable assets and

interaction with others under potentially stressful conditions. Therefore, individuals demonstrating a history of

illegal substance abuse, theft or violence present a higher risk of loss and may be disqualified.

Physical Demands

The physical demands here are representative of those that must be met to successfully perform the essential

job functions with or without reasonable accommodations:

• Sitting for extended periods of time

• Dexterity of hands and fingers to operate a computer keyboard, mouse, power tools, and other computer

components

• Safely lift and handle material weighing up to 50 pounds

Winsupply is an equal opportunity employer, so it encourages all qualified individuals to apply including

minorities, veterans, women, and those with disabilities

Full-time