Scheduling Manager

SCHEDULING MANAGER

ABOUT THE COMPANY

Camden Center is a partial hospitalization and intensive outpatient treatment center that offers comprehensive, multi-disciplinary treatment for psychiatric and addictive disorders. Our staff is comprised of nationally recognized medical doctors, psychotherapists, and integrative medicine specialists who have been recruited as experts in their field to work with our patients. Camden Center is a medical organization established and operated by physicians, and is founded on the principles of clinical excellence, compassionate care, and respect for our patients.

ABOUT THE POSITION

The scheduling manager will be expected to provide clerical support to all Camden Center staff. This role will be responsible for overseeing the entire scheduling department, its team members, and managing workflow procedures. The scheduling manager reports directly to the Administrative Director.

RESPONSIBILITIES:

Core duties and responsibilities include:

Manage calendars for patients and staff

Compose emails to patients, staff, and associates with professionalism and correct use of grammar and vocabulary

Manages complex or highly sensitive schedules

Communicates directly with clinical leadership on important scheduling/clinical matters

Use discretion and good judgment in handling sensitive and confidential information

Follow all HIPAAs regulations, requirements, and guidelines

Assess and approve new admits start date in collaboration with the clinical team

Prioritize multiple tasks, meet deadlines, and maintain excellent attention to detail

Open to learn and adapt to new responsibilities

Oversee the Scheduling department

Train new clinical staff on administrative procedures and how to interact with scheduling

Delegate tasks and scheduling cases to schedulers

Manage scheduling documents, protocols, calendars, and Google Sheets

Manage administrative duties related to Scheduling software

Meet individually with the clinical director to discuss scheduling items and systems

Meet individually with clinical team leads to discuss any scheduling items or concerns

Meet individually with Administrative Director to discuss any scheduling issues or system issues

Train new scheduling team members

Reviews patient schedules, provides corrections to the team, and sends new schedules for the following week

Lead weekly Program Manager and Scheduling related meetings

POSITION REQUIREMENTS:

Strong computer and internet research skills; proficiency in the use of Google Workspace

Professionalism of the highest caliber in all interactions with patients and staff

Excellent interpersonal skills

Ability to work well with all levels of management, staff, patients, and vendors

Must be able to legally work in the United States and provide documentation (2 forms of ID and/or Green Card)

Must be able to sit and stand at length (up to 4-hours)

Must be able to lift, push, and pull up to 25-pounds

Must be able to kneel, bend, and squat

40 hours/week. Pay range is $23.00/hour - $30.00/hour.

Benefits for full-time employees include medical, paid and sick time off, matching 401(k), holiday pay, and a flexible spending account.