Desktop Support Analyst

Job Description

Support employees with Microsoft Office products, video conferencing tools, and office hardware.

Install, configure, and maintain IT equipment such as computers, phones, and printers.

Troubleshoot and resolve technical issues on the production floor.

Manage user accounts and permissions via Active Directory.

Collaborate with our managed service provider on IT-related needs.

Train staff on hardware/software use and ensure workplace efficiency.

3+ years in IT support or related role.

Proficiency in Windows and Mac OS; Linux experience is a plus.

Strong troubleshooting, organizational, and communication skills.

Familiarity with network and hardware setup, including VOIP phones and peripherals.

Ability to prioritize and manage multiple tasks effectively.