Senior IT Desktop Support Specialist

I asked ChatGPT to give me a clean Job Description which I vetted through both IT Leadership and the specialist previously assigned these tasks. That's the job. Why should you read on?

We're different. With near-zero turnover, 100% growth in the last six months, and sustainable profitability, we've built something rare – a company where people actually choose to stay. Our entire business model depends on being the employer you prefer, not just tolerate. Here's why that matters: Our employees can leave at any time and take their business with them. That means we have to earn your loyalty every single day through better culture, better tools, and better leadership. If we stop being exceptional, we fail. Simple as that. Want to be part of a team that's rewriting the rules? Keep reading.

Location: In-office

Experience Required: 3-5 years

About Us

At Delta Field Services, we pride ourselves on technical excellence, with a team of skilled engineers driving innovation through AI and automation. This is an excellent opportunity for an experienced IT professional to take the next step in their career, working with cutting-edge technology while mentoring junior staff.

Job Summary

We're seeking a Senior IT Desktop Support Specialist to provide advanced technical support and help lead our IT operations. In this role, you'll not only resolve complex issues but also contribute to process improvements, automation, and the adoption of emerging technologies. You'll collaborate with engineers and IT leadership to enhance our systems and support infrastructure.

Key Responsibilities

Provide Tier 2/3 support for hardware, software (Windows/macOS, Office 365, engineering tools), and network issues.

Mentor junior support staff and assist with escalations.

Lead onboarding/offboarding processes, including advanced access management and security compliance.

Develop and maintain knowledge base documentation and standard operating procedures.

Optimize AV/meeting room tech for hybrid work environments.

Identify opportunities for automation/AI integration to improve efficiency.

Assist with IT project management (e.g., hardware refreshes, software rollouts).

Qualifications & Skills

4–7 years of IT support experience, including advanced troubleshooting.

Expertise in Windows/macOS, Active Directory, Microsoft 365, and endpoint management (Intune, SCCM, etc.).

Strong scripting skills (PowerShell, Python, or Bash) for automation.

Experience with Azure/cloud environments and security best practices.

Ability to lead small projects and mentor junior team members.

Nice-to-have (but not required):

Certifications (CompTIA Network+, Microsoft Modern Desktop, ITIL).

Familiarity with AI-powered help desk tools or workflow automation.

Basic knowledge of networking (TCP/IP, VPN, Wi-Fi troubleshooting).

Why Join Us?

Leadership opportunities – Guide junior staff and shape IT processes.

Tech innovation – Work with engineers on AI/automation initiatives.

Career growth – Advance into cloud, security, or IT management roles.

Competitive benefits – Free health, dental, and vision plan options for employees.