IT Support Engineer End User Support

Element has an opportunity for an IT Support Engineer - Level 2 to become part of our growing IT Operations Team. This role will primarily focus on providing 2nd Line support and IT Project resource to our Americas colleagues and business.

We are looking for an experienced and confident individual who will be responsible for supporting, maintaining, and upgrading existing systems. Someone who is technically strong in Windows, Office, Office 365, Networking and Windows Server technologies and can assist with BAU Support, new implementations, migrations, and project work.

This position is onsite 5 days a week.

Responsibilities

2nd line IT support – Windows OS, Skype, Microsoft Office, DCRM

Administration of Microsoft AD, ADAXES

Mobile Phone configuration and support using MDM (Mobile Iron / Intune)

Participation in incident, problem and change management adhering to ITIL best practices using ServiceNow

General PC / Server administration and maintenance including fault diagnostics and performance improvements

New implementations, migrations, and upgrades

Regional escalation point of contact for IT teams with smart-hands infrastructure support

Skills / Qualifications

Computer related Degree, Microsoft Certification, or equivalent work experience

Minimum of 3 years experience with server/desktop support

Significant server / desktop support experience

Excellent customer service skills and ability to work on own initiative

Understands the importance of documentation and on time delivery

Sound backup and system security practices

Experience leading rollouts, migrations, and system upgrades

Very teamwork oriented

Must be a US citizen to work with ITAR controlled areas and data

National travel required up to approximately 25%

Required experience with the following:

Windows Server 2008, 2012 and 2016, including DNS, DHCP & WINS

Microsoft Active Directory

Microsoft Windows 10, 7 and XP

MS Teams, Ring Central

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Company Overview

Element is one of the fastest growing testing, inspection and certification businesses in the world. Globally we have more than 9,000 brilliant minds operating from 270 sites across 30 countries. Together we share an ambitious purpose to ‘Make tomorrow safer than today’.

When failure in use is not an option, we help customers make certain that their products, materials, processes and services are safe, compliant and fit for purpose. From early R&D, through complex regulatory approvals and into production, our global laboratory network of scientists, engineers, and technologists support customers to achieve assurance over product quality, sustainable outcomes, and market access.

While we are proud of our global reach, working at Element feels like being part of a smaller company. We empower you to take charge of your career, and reward excellence and integrity with growth and development.

Industries across the world depend on our care, attention to detail and the absolute accuracy of our work. The role we have to play in creating a safer world is much bigger than our organization.

Diversity Statement

At Element, we always take pride in putting our people first. We are an equal opportunity employer that recognizes diversity and inclusion as fundamental to our Vision of becoming “the world’s most trusted testing partner”.

All suitably qualified candidates will receive consideration for employment on the basis of objective work related criteria and without regard for the following: age, disability, ethnic origin, gender, marital status, race, religion, responsibility of dependents, sexual orientation, or gender identity or other characteristics in accordance with the applicable governing laws or other characteristics in accordance with the applicable governing laws.