Patient Access Representative

Full-time

Description

The TOA Patient Access Representative is our patients' biggest advocate. This role provides patients with top notch customer service and understands TOA physicians, locations, and services inside and out to ensure our patients are getting connected to the best care possible for each unique situation.

Answer inbound calls from new and existing patients

Obtain patient demographics and insurance information

Listen actively to patient medical history such as surgical history, previous or current injuries, and recent imaging history

Dissect pertinent details such as patient address, availability, and specialty required in order to find the most convenient and effective appointment for the patient

Schedule patient appointments through NextGen

Use critical thinking and your expertise within TOA guidelines to arrive at solutions for patients- even if that means finding a creative resolution

Maneuver between multiple screens and multiple systems when documenting information and searching for physician availability

Review online appointment requests and schedule those appointments

Handle inbound referrals for your designated physician(s)

Reschedule cancellations

Respond effectively to time sensitive email communication

Deescalate conflict independently with disgruntled patients

Other duties as assigned

Requirements

You have the drive to provide excellent customer service and execute that on a daily basis

It comes natural for you to maintain a professional and empathetic tone while conducting phone calls- even when call volumes are high and you’re multi-tasking

You enjoy corresponding over the phone

You’re very organized and pay close attention to detail

Working with computers comes easy to you- you know the basics of

Microsoft programs such as excel, word, and office

You enjoy being a part of a team that works collaboratively to achieve goals

You successfully work across boundaries, including other TOA roles and clinics

Knowledge of patient appointment scheduling is a plus

Previous experience working with an EMR, such as NextGen (or similar documentation systems) is preferred

High school degree is required, a college degree is preferred

TOA is an equal opportunity employer. TOA conducts drug screens and background checks on applicants who accept employment offers.