Leasehold Contract Manager - PFI

Sanctuary manages rented and shared ownership homes and supports community initiatives for thousands of customers across England. Our staff help make a real difference to the quality of people’s lives.

Leasehold Contract Manager - PFI

Homeworking

£55,847 - £67,840 per year

37.5 hours per week

We have an opportunity for a Leasehold Contract Manager – PFI to join our team. The team will oversee the PFI contract with Newham and will work closely with the Operational, Property and Financial teams. As a Leasehold Contract Manager – PFI you will ensure compliance with the PFI contract and work with the Local Authority to hand back at the end of the contract.

The role of Leasehold Contract Manager – PFI will include:

Monitoring of the contract, identifying potential performance issues and where necessary escalating with managers to ensure no performance penalty is identified

Liaison with the Council and repairs contractors

Act as a change agent for service improvement, and work with colleagues across the business to develop/improve processes and maximise revenue around the PFI

Build highly effective relationships with third party stakeholders including Freeholders, Managing Agents, Right to Manage companies, customers and any/all third parties

Manage complex service charge disputes for the service area in line with policy

Regular travel to visit locations in London and Newham

Skills and experiences:

Proven experience in delivery of high quality Homeowner/Shared Owner services

Significant experience in effective financial management of contracts and services

Previous experience in project management and management of similar PFI contracts

Significant experience of high quality stakeholder engagement and negotiation skills

Working knowledge of relevant legislation, regulations and good practice including Section 20 consultations

Travel is a requirement of the role, therefore a full valid driving licence is desirable

Why work for us?

Sanctuary Housing is one of the UK’s leading social landlords, providing around 70,000 homes across England. We give our residents good quality, affordable homes in communities that they can be proud of. As part of a not-for-profit organisation, we reinvest any surplus we make back into the local communities we serve.

Our Benefits

As part of our commitment to making Sanctuary a great place to work, where your wellbeing is of genuine importance, we have developed an attractive employment package. The package recognises your contribution, supports your physical, mental and financial health and gives you the flexibility to tailor your employee benefits by offering:

25 days annual leave (rising to a maximum of 30 days) plus public holidays

A pension scheme with employer contributions from Sanctuary

Life Assurance

Employee Advice Service including counselling

Cycle to Work scheme

Voluntary health plans

Employee discounts

Wellbeing support and tools

Employee recognition scheme

Employee Networks, with a shared interest in inclusion, and who provide invaluable support to colleagues

Role Salary is dependent on successful candidate’s home location as below:

London area - £64,448 per annum (rising to £67,840 after 12 months service and subject to satisfactory performance)

South East region- £58,640 per annum (rising to £61,726 after 12 months service and subject to satisfactory performance)

Elsewhere in the UK - £55,847 per annum (rising to £58,787 after 12 months service and subject to satisfactory performance)

View the job profile (if the link is unavailable please visit the Sanctuary careers website)

Closing Date: 7 May 2025

If you're unsure about any details, have questions about the role or want to discuss a need for adjustments, our fantastic talent team will be happy to help you –

We reserve the right depending on application numbers to close or extend the closing dates for positions; we would therefore recommend an early application.

For an insight into what it’s like to work for us, take a look at our company page on Linkedin

Inclusion is one of our core values. Our goal is to be a diverse, inclusive organisation where our people thrive and meet our customers’ needs with fairness and empathy. We know having a range of ideas and opinions makes a difference. We encourage and welcome applications from people from diverse backgrounds to support this mission. We will make adjustments throughout your application process, in line with Sanctuary’s commitment to our Disability Confident employer status.

Building Equality and Diversity

Sanctuary Group encourages and welcomes applications from people from diverse backgrounds to support our commitment to offering an inclusive environment for our employees and customers.

We work closely with the Home Office in order to prevent illegal working.

Sanctuary Housing Services Limited is a subsidiary of Sanctuary Housing Association, an exempt charity.