Transportation Assistant - Lowell, AR

This position will have competitive hourly rate.

The Transportation Assistant (TA) plays a crucial role in the overall "day-to-day" freight management of shipments and/or assigned shipping accounts. It is essential for this position to garner customer trust, complement, and supplement the duties of the Account Manager and or Transportation Coordinator. This position has a broad range of transportation and business-related duties including operational, accounting, and customer satisfaction.

ESSENTIAL DUTIES AND RESPONSIBILITIES INCLUDING THE FOLLOWING (OTHER DUTIES MAY BE ASSIGNED):

Customer Relationship – Consistent, effective, prompt, courteous, and professional communications with respect to difficult situations such as: relaying service failures with carriers, shippers, receivers, and team members

Set appointments on new and existing loads from customers – and track and trace shipments

Responsible for contacting carriers to obtain the status of shipments and monitor shipments for on-time pick-up, transit, and deliver

Set-up new locations for shipper and/or receiver; assign vendor code, contact vendor to determine shipping dates, hours of operation, and notify shipper/receiver of load status and rescheduling of appointments when necessary

Ensure required documents are obtained for billing and customer invoicing requirements are met

Perform additional administrative tasks as requested

QUALIFICATIONS/SKILLS & ABILITIES

To perform this job successfully, an individual must be able to perform each essential duty. The requirements listed below are representative of the knowledge, skill, and/or ability required:

Minimum of High School Diploma or GED

Apply knowledge of organization, communication, conflict resolution, and time management skills

Use basic computer skills - Microsoft Excel, Word, PowerPoint, 10 Key, and Data Entry

Ability to work with others and be a positive influence on co-workers

Utilize professional phone and email communication skills

Effective customer service skills and the ability to service both internal and external customers

WORK ENVIRONMENT

Work is performed primarily in a standard office environment with extensive team member and supplier contact with frequent interruptions. The work environment characteristics described here are representative of those a team member encounters while performing the essential functions of this job.

PHYSICAL REQUIREMENTS & PHYSICAL DEMANDS

Work Pattern – Hourly

Sit, stand, walk, and reach with arms – Completion of paperwork, long consecutive hours of typing and using a computer

Talk daily to customers and team members

Ability to hear what the team members and customers communicate

The incumbent must occasionally lift and/or move up to 25 pounds

Limited travel

The physical demands described are representative of those that must be met to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.