Lean Six Sigma Coach

About NCR VOYIX

NCR VOYIX Corporation (NYSE: VYX) is a leading global provider of digital commerce solutions for the retail, restaurant and banking industries. NCR VOYIX is headquartered in Atlanta, Georgia, with approximately 16,000 employees in 35 countries across the globe. For nearly 140 years, we have been the global leader in consumer transaction technologies, turning everyday consumer interactions into meaningful moments. Today, NCR VOYIX transforms the stores, restaurants and digital banking experiences with cloud-based, platform-led SaaS and services capabilities.

Not only are we the leader in the market segments we serve and the technology we deliver, but we create exceptional consumer experiences in partnership with the world’s leading retailers, restaurants and financial institutions. We leverage our expertise, R&D capabilities and unique platform to help navigate, simplify and run our customers’ technology systems.

Our customers are at the center of everything we do. Our mission is to enable stores, restaurants and financial institutions to exceed their goals – from customer satisfaction to revenue growth, to operational excellence, to reduced costs and profit growth. Our solutions empower our customers to succeed in today’s competitive landscape.

Our unique perspective brings innovative, industry-leading tech to all the moving parts of business across industries. NCR VOYIX has earned the trust of businesses large and small — from the best-known brands around the world to your local favorite around the corner.

As a Six Sigma Coach, you will play a key role in shaping how we deliver remote services to clients across the globe. Our Remote Services team acts as the first line of resolution and operational excellence, supporting everything from service desk operations and remote diagnostics to dispatch coordination and proactive monitoring.

This role is not about theory — it's about real-world impact. You’ll work closely with technical teams, managers, and service leads to identify inefficiencies, reduce waste, and streamline workflows that directly affect customer satisfaction and SLA compliance. From designing scalable support processes to embedding continuous improvement mindsets, you'll help us evolve into a more predictive, data-driven, and automated service provider.

Whether it's shortening resolution times, improving ticket handling flow, or rethinking dispatch logic, you’ll be the bridge between process thinking and operational execution, ensuring we meet and exceed our service commitments in a sustainable, scalable way.

Key Responsibilities

Identify, scope, and lead process improvement initiatives across Remote Services (including Service Desk, Remote Monitoring, Service Request, Problem, and Incident Management).

Act as a Six Sigma coach and mentor, supporting teams and leaders in applying Lean Six Sigma tools and thinking.

Conduct Root Cause Analyses (RCA), process mapping, and waste reduction workshops to drive service excellence using standard Six Sigma toolset.

Partner with Service Delivery Managers, Technical Leads, and Quality Assurance to prioritize initiatives and track measurable impact.

Analyse operational data and KPIs to identify trends, variances, and opportunities for optimization.

Develop and deliver training content on Six Sigma/Lean practices for operations staff, supervisors, and leadership.

Support automation and digital transformation initiatives by mapping current/future state processes and identifying automation-ready areas.

Collaborate with global teams to ensure standardization of best practices across all regions and customers.

Ensure alignment of process changes with customer SLAs, compliance requirements, and ITIL best practices.

Offers of employment are conditional upon passage of screening criteria applicable to the job

EEO Statement

Integrated into our shared values is NCR Voyix’s commitment to diversity and equal employment opportunity. All qualified applicants will receive consideration for employment without regard to sex, age, race, color, creed, religion, national origin, disability, sexual orientation, gender identity, veteran status, military service, genetic information, or any other characteristic or conduct protected by law. NCR Voyix is committed to being a globally inclusive company where all people are treated fairly, recognized for their individuality, promoted based on performance and encouraged to strive to reach their full potential. We believe in understanding and respecting differences among all people. Every individual at NCR Voyix has an ongoing responsibility to respect and support a globally diverse environment.

Statement to Third Party Agencies

To ALL recruitment agencies: NCR Voyix only accepts resumes from agencies on the preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR Voyix employees, or any NCR Voyix facility. NCR Voyix is not responsible for any fees or charges associated with unsolicited resumes

“When applying for a job, please make sure to only open emails that you will receive during your application process that come from a @ncrvoyix.com email domain.”

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