Account Coordinator, Ivory Coast

Company Overview

SCS Global Services is a pioneer and leader in the field of sustainability standards and third-party certification, working across the economy in the natural resources, built environment, food and agriculture, consumer products, and climate sectors for over 40 years. As a Benefit Corporation, we are committed to socially and environmentally responsible business practices, and through the application of sound science, we are driving positive change.

Job Overview

The Account Coordinator, Ivory Coast will work with multiple projects including client-specific responsible and sustainable sourcing programs, as well as other programs under development covered under the SCS office in Ivory Coast. This position will maintain program files and client records, work with staff and contract auditors, upload client information into databases, and issue certificates, work orders, and invoices. Additionally, the Account Coordinator will support staff and clients through the certification process and is responsible for the management and organization of client data and files, and may support the Technical Coordinator and Technical Manager in the administration of certification activities to help create process efficiencies. This position reports to the Country Manager.

Relevant Standards/Schemes

Rainforest Alliance (RA)

ARS 1000

Promise Verified

Fair Trade USA

EUDR

Other programs as needed

Essential Duties and Responsibilities

Communication

Manage daily email and telephone/Zoom/Microsoft Teams communication in English and French with auditors, clients, and SCS program personnel and contractors

Develop templates for internal and external communication

Track and manage client deadlines for program correspondence

Audit Coordination and Planning

Ensure consistent flow of audit projects, support, and field observation

Track and manage audit project milestones and deadlines

Manage auditor schedules, workloads, and travel budgets

Plan audits and trip itineraries for staff and auditors

Carry out travel booking and logistical arrangements, as needed

Invoicing

Prepare work orders and invoices for clients

Create invoices for clients, incorporating expense reports and invoices received

Review all expense reports for contractors, vendors, and regional auditors

Operations

Maintain new, existing, and archived program files in accordance with program requirements

Ensure program compliance with SCS quality systems

Work with SCS Global Services and other SCS subsidiaries in adherence with existing procedures and protocols

Additional tasks as requested by the Country/Program/Technical Manager and Program Director of SCS Global Services and other SCS subsidiaries

Minimum Qualifications

Associate's Degree in a related field (Environmental Science, Sustainability, Agricultural or Food Systems, etc.) or

3+ years of experience in the sustainability, environmental, auditing, or certification sector and

2+ years of experience in project management or administration

Excellent technical writing, observation, and data management skills

Ability to complete time-sensitive projects and to provide realistic deadlines

Excellent organizational and time management skills with strong attention to detail

Ability to switch tasks quickly and comfortably

Strong communication abilities and emotional intelligence

Professional working experience with verbal and written fluency in French and English

Experience with Microsoft Office including Word, Excel, Outlook, and PowerPoint

Initiative and ability to work independently and use professional judgement; responsive and adaptive

Preferred Qualifications

Bachelor's Degree in a related field (Environmental Science, Sustainability, Agricultural or Food Systems, etc.)

Experience with third-party auditing, certification systems, agricultural operations, ISO 9001:2015 quality systems, or other applicable industry standards and/or knowledge

Proficiency in Salesforce and database management systems

The above description is intended to describe the general nature and level of work being performed. It is not intended to be an exhaustive list of all responsibilities, duties, and skills required. Additional duties outside of normal responsibilities may be required from time to time as assigned.

Work Environment

Primarily in office work in Abidjan, 5 days per week with trips to client sites for administrative purposes

Estimated Net Annual Salary

11,300,000 - 12,400,000 XOF (West African CFA Franc)

EEOC Statement

SCS provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. SCS complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.