D2C Samsung West Lake Store Manager - Hanoi
Description:
Position Summary
To supervise and manage all departments of the store in order to maximize customer satisfaction, sales, commercial opportunities and controlling costs to achieve business targets.
Role and Responsibilities
[Strategic Decision]
1. Develop strategic retail plan for the store.
2. Set the direction and methods for improving store operation and monitor store KPIs to manage performance.
3. Managing monthly sales/traffic/NPS targets.
[Sales Management]
4. Actively drive sales by implementing sales building initiatives across the three departments through effective analysis of the company commercial reports and visual layout.
5. Determine the strategy of the store, always striving to maximize sales opportunities.
[Customer Service Management]
6. Ensure a high level of customer service standards are consistently attained in the store in the three departments.
7. Monitor customer satisfaction score weekly/monthly to have action if needed.
8. Ensure the store is compliant with all company initiatives.
9. Lead by example to perpetuate the Samsung culture.
[Product Management]
10. Supervise managers for controlling and managing stock, product rotation, orders.
11. To be well informed about current industry trends and to constantly analyze the competitor’s product and market in order to be able to maximize sales.
[People Management]
12. Secure human resources for the store by making hiring decisions for job positions.
13. Monitoring and managing recruitment and HR-related tasks for the entire store.
14. Establish and manage monthly work schedules for the entire store.
15. Conduct & supervise daily stand-up meetings and staff training.
16. Conducting assessments for the development of employees' skills and performance mgt., and appropriately allocating rewards within the allocated budget for the store.
17. To work with HR in order to create and have actions plans to motivate & develop the team.
[Operation Management]
18. Oversee the business development team with function management.
19. Constantly monitor overall store operation status and resolve issues if rise.
20. Monitor online and offline public relations.
Skills and Qualifications
Bachelor degree of marketing/ or business administration or equivalent.
At least 4 - 5 years’ experience Store Management for Well-known Brands in Retail/Fashion/Cosmetics...
Strong knowledge and experience with Store Operation
Strong leadership and Collaborative, Creative, resourceful & strategic minded.
Independent, self-motivated with excellent interpersonal and communication skills.
Good analytical skills and high adaptability in a fast moving environment.
Excellent English Skills, Able to communicate in Korean is an advantage
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R100440