Body Shop Estimator

The Body Shop Estimator provides World Class Customer Service Experience to all customers on the phone, in person and throughout the entire repair process. This position serves as the primary point of contact for the customer throughout the repair process from the point of drop-off through the delivery of the completed vehicle and is responsible for coordinating communications with all other (internal & external) stakeholders for the repair.

Job Responsibilities:

Continuous sales and relationship building with insurance companies and body shops

Inspect physical damage of vehicles to determine feasibility of PDR repairs and appropriate replace/repair techniques

Assist repair facilities in achieving scheduling and repair goals through maintaining established productivity standards

Estimate all drive in appointments

Complete process review with customer

Repair Orders: all files are opened with compliance, including obtaining proper authorizations

Prepare and complete proper paperwork for final customer packet prior to vehicle delivery

Post repair plan documentation

Provide post repair plan communication including all vehicle status updates

Total loss administration

Comply with all safety rules, guidelines and standards

Performs other related duties as assigned for the purpose of ensuring outstanding customer service experience

Requirements:

Strong negotiating and communication skills for providing client service and maintaining effective working relationships

Minimum of 1 year experience Automotive Industry and/or minimum 1 year experience as an Auto Physical Damage Estimator or equivalent job experience

Excellent computer skills including knowledge of software estimating technologies

Previous experience with insurance company relations, preferred

Must have previous experience in a high volume shop

Working knowledge of DRP programs

Working estimating knowledge, including systems

Strong sales orientation

Must have a valid driver’s license and be eligible for coverage under Toyota of Clermont’s insurance policy

Satisfactory completion of a criminal background check

Ability to effectively communicate with others, verbal and written

Ability to read and understand instructions, written estimates and work orders

Organization and multi-tasking skills, good time management and adapts easily to a fast-paced environment

Personable, friendly demeanor with an outstanding customer service approach with internal and external customers

Well groomed, professional appearance

Strong administrative skills

Must be able to stand for extended periods of time during the disassembly/estimating of a vehicle

Occasionally exposed to hot, cold, wet or humid conditions

Must be able to lift up to 25 pounds

In return for your invaluable knowledge, skills, talent and ambition, Toyota of Clermont offers competitive salaries and benefits. Employment is contingent upon successful completion of a background investigation.

Toyota of Clermont is proud to be an Equal Opportunity Employer.