Service Advisor - Powersports

Fuel Powersports is looking for an energetic Service Advisor to join our team!

RESPONSIBILITIES

DAILY OPERATIONS

Assist service department in maintaining a smooth and efficient department with a high degree of customer service

Diagnose mechanical problems accurately and clearly relay information to customer

Clearly communicate to customer and estimated cost and set expectations of completion times

Accurately look up parts for repair orders to build estimates

Open and close repair orders and perform cashier duties as needed to check customer out

Run VIN numbers for outstanding warranty repair work on manufacture websites

Open and close warranty repair orders

Follow procedures for quick and efficient handling of repair orders customer and internal

Become efficient with all phases of the service process

Walk customer around their new purchase and introduce them to the service dept and what we have to offer to make the buying experience enjoyable

CUSTOMER SERVICE

Enjoy helping customers solve problems

Know what it means to give outstanding customer service

Provide superior customer service to both internal and external customer

Greet all customers in a courteous and friendly manner

Handle telephone and over-the-counter transactions quickly and courteously

Identify additional service a vehicle may need that customer is not aware of

Handle customer objections reasonably, showing empathy and a positive attitude

QUALIFICATIONS

Strong conversation and phone skills

Attention to detail, organized and ability to prioritize

Highly motivated and willing to take initiative

Ability to multi-task while being courteous and positive

Ability to work in a fast-paced environment

Dependable, honest and enthusiastic and an Excellent TEAM player

BENEFITS

Great work environment: work hard + have fun

Newest, coolest products in the powersports industry are here

Committed team of people to work with

Competitive Benefits Package with 401(K), Group Health Insurance, Dental & Vision insurance available.

Outstanding employee discount

Paid training, continuing education you'll need to be successful

Incentives for performance

Paid holidays/vacation with longevity

We will train good people for this full time position who want to shift gears and become a key member of our growing powersports dealership.