Order Management Officer - WEST, OE

Location: ID - Bogor

Goodyear Talent Acquisition Representative: Katrena Calimag-Rupera

Sponsorship Available: No

Relocation Assistance Available: No

Primary Purpose of the Position

To efficiently manage the order fulfillment processes and by established operation policies/procedures.

Actively participate and comply with the environmental, health and safety policy of PT Goodyear Indonesia Tbk.

Job Duties & Responsibilities:

Customer contacts

Act as the first customer contact person to handle customer inquiries for assign area, OEM and staff purchased/Kopkar and WFFS (withdrawal from finished stock), such order status, and pricing.

Provide feedback to the relevant sales, supply chain & finance personnel regarding order status and/or changes.

Order processing

Process customer orders/changes according to established department policies/procedures after confirming the stock availability and customer product allocation, Communicate with customer on relevant information, e.g. payment method, delivery schedules and product availability, credit terms and coordinate with supply chain, logistics and finance personnel. Prepare order confirmation with approval and confirmation from sales supervisor. Process customer returns according to established policies/procedures

Process OE orders from OEM Customer by liaising with OE Manager, Supply Chain and Finance Team related. Drive the OE Order processing to meet the order timeline as per required by OEM Custome

To handle data entry for new defective return tire & FOC program.

Provide daily sales report

Provide Weekly OE Report

Shipping and delivery coordination

Prioritize delivery schedules based on first come first served and customers’ delivery requirements and electronically process delivery orders.

Track feedback from transportation or warehousing service providers/suppliers/ carriers/ logistics etc to ensure timely order delivery.

Communicate timely with Local RP customers and OEM customers on delivery status.

Record & report the delivery performance achievement to OEM Customers.

Administration of customer complaints and claims

To ensure claim adjustment is handled properly according to valid policy.

Record and follow up the voice of customer from OEM

Alert the supervisor and respective sales & supply chain personnel on any unmet customer needs

Reporting

Provide report according to business inquiry.

Job Requirements:

Bachelor degree from any major

Minimum 1 years experience in order processing or customer service

Understand Product Knowledge, Business Process and Sales Environment

Having capabilities of an order processing view, with an ability to work management, influencing people and teamworking.

Excellent team player, bias for action and results

Have intuitive nature, high personal integrity

Ability to think creatively and analytically

Ability to work cross functional

Strong interest in automotive, tyre and accessories

Computer literate

Familiar with SAP

Goodyear is an Equal Employment Opportunity and Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to that individual's race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender identity, age, physical or mental disability, ethnicity, citizenship, or any other characteristic protected by law.

Goodyear is one of the world’s largest tire companies. It employs about 68,000 people and manufactures its products in 53 facilities in 20 countries around the world. Its two Innovation Centers in Akron, Ohio and Colmar-Berg, Luxembourg strive to develop state-of-the-art products and services that set the technology and performance standard for the industry. For more information about Goodyear and its products, go to