Service Advisor

Service Advisor – Automotive

We need a Service Advisor who is an expert in the art and science of customer service. Must be able to greet guests, schedule appointments and act as a liaison between customers and service techs. If you can make customers feel welcome and confident that their needs are being met, then our dealership may be your next career home. Put your people skills to work for us and find out more now.

Job Responsibilities

Greet service department customers promptly and courteously—attitude is everything!

Listen to customers and clearly translate repair needs to techs

Upsell additional services using low pressure, high integrity methods

Provide accurate repair/maintenance estimates

Adhere to policies on vehicle care and operation

Follow up on each repair and keep customers informed of progress

Sell and manage extended warranties

Inspect repair quality and ensure all work is complete

Notify customers when vehicles are ready for pick up

Review and explain repairs and associated costs with customers

Handle minor customer concerns and complaints

Keep Service Manager informed of all problems and potential problems

Maintain Customer Satisfaction Index (CSI) scores in accordance with dealership standards

Benefits

Health

Dental

Vision

401K Plan

Long Term Disability

Short Term Disability

Paid Vacations

Life Insurance

Direct Deposit

About Us

We cordially invite you to come tour our new 30,000 square foot state of the art building. Business is booming and we are adding a few extra – extraordinary individuals.

Our new state of the art building is open to serve our valued guests and employees. We have proudly served the community for 31 years and have a widespread marketplace with a loyal and extensive customer base culminating in years of repeat sales and service. Our positive, respectful, family-oriented workplace environment has resulted in long-term employee retention awarding many a comfortable retirement.