Senior IT Business Analyst

Founded in 2008, The Fay Group is a diversified real estate services company offering a complete range of home ownership products and services, including mortgage servicing, property renovations, property management, realty, business purpose lending, and insurance to homeowners, investor,s and clients nationwide. We consider the people behind those mortgages and work hard to give them the best opportunity to stay in their homes by providing solutions to navigate the challenges of homeownership while working toward their long-term financial goals.

Join Us on Our Journey

We are currently looking for an IT Senior Business Analyst to join our team.

Reporting to the VP of IT Business Analysis, this position collaborates with stakeholders to identify business goals, requirements, and strategic priorities to assist with defining technology initiatives and process improvements. The role identifies system enhancements and process improvements, translating complex business needs into technical deliverables and fostering collaboration between business and technology teams.

This position develops business process flows, leads business process re-engineering sessions, gathers and documents requirements, and collaborates with technical teams to convert requirements into actionable deliverables. The role manages project execution, oversees user acceptance testing, maintains project documentation, and updates policies and procedures. Additionally, this position may support application development, business intelligence, and data reporting for assigned projects or in coordination with other teams.

Qualifications include:

Bachelor’s degree in Computer Science, Information Technology, or related field (or equivalent combination of years of experience with High School diploma/ GED) required

5+ years’ experience as an IT Business Analyst or Systems Analyst with expertise in requirements elicitation, backlog management, creating process flows, feature lists, use cases, and user stories

3+ years' experience in project or product management

2+ years' experience in Agile Business Analysis, including user stories, acceptance criteria, and test case scenarios; familiarity with Agile Scrum methodology preferred

Proficiency in business requirements documentation, technical specifications, use cases, and test cases

Preferred experience with BI, reporting, and SQL, with familiarity in Azure DevOps and MSP

Experience in the financial services or mortgage industry preferred

Ability to analyze and interpret data to identify opportunities and propose solutions

Strong analytical skills

Strong problem-solving skills; ability to develop creative solutions to complex business problems

Strong communication and collaboration skills; ability to work effectively with technical and non-technical stakeholders

Strong verbal and written communication skills

Strong project management skills

Strong attention to detail; strong compliance orientation; high quality of work product

Ability to prioritize; effective time management

Strong interpersonal skills

Collaborative work style; high team orientation

Open to change, agile; high learning agility

Self-directed; ability to proactively ask questions and surface issues/ concerns

Professional maturity, integrity, ability to maintain confidential data and information

Strong business acumen; strong fiscal and technical aptitude

Strong skills in MS Word, Excel, and PowerPoint

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Featured Benefits

Medical, Dental, and Vision Insurance

Company Paid Life Insurance

Disability Insurance

Pet Insurance

401k Program with Employer Matching

3 Weeks Paid Time Off (PTO)

Paid Holidays

Wellness Initiatives

Employee Assistance Program

Eligible for Hybrid Work Schedule with Remote Flex Days

Compensation

The hiring range for this position is between $100,000.00-$130,000.00 annually

This position is eligible for an annual discretionary bonus

Fay Cares!

The Fay-Constructive Foundation was established to fulfill the philanthropic mission of The Fay Group employees to serve the communities in which they live and work. Our employees make voluntary contributions to the Foundation. Each quarter, their contributions are donated to organizations focused on improving education opportunities, combating poverty, and supporting military service members and first responders.

At Fay, we believe that the best ideas come from having a team that is diverse in backgrounds, experiences, and perspectives. We strive to ensure each of our employees feels valued, respected, and included, and is presented with equal opportunities to be successful. Fay is an equal-opportunity workplace. The Fay Group and affiliated companies participate in E-Verify. For more information, go to