Rep, Customer Service

PRIMARY FUNCTION: The Customer Service Representative promotes sales of company products by direct communication with customers, distributors and brokers, regarding market trends and conditions, customer needs, new product information, promotional efforts on new and old products and other necessary information. Provides feedback to Customer Service Manager regarding customer problems, needs, questions and complaints.

RESPONSIBILITIES AND TASKS:

Communicate daily with the Customer Service Manager regarding brokers, distributors and customers regarding possible sales, orders, or issues ensuring high level of customer satisfaction

Act as liaison between brokers, customers and distributors and sales team regarding orders, complaints, needs and potential for added sales

Coordinate plant production and sales to ensure customer orders are fulfilled as requested

Identify new trends or ideas, determine if pertinent to marketing and/or growth of the company and communicate to appropriate personnel

Review customer orders and/or sales trends, analyze processing’s ability to fill, purchase product from other processing location when needed to ensure product is available to complete customer orders when needed

Present sample products and necessary brochures / materials to customers regarding new and improved current product lines

Identify opportunities for process improvement, develop solution, present to appropriate personnel, and upon approval, lead or participate in the implementation of improvement

Wear personal protective equipment in all areas where required

Perform additional relevant duties as assigned

SUPERVISOR RESPONSIBILITIES:

None. This is an individual contributor role with required competencies: Functional/Technical Skills, Action Oriented, Problem Solving, Learning on the Fly, and Interpersonal Savvy

EDUCATION and CERTIFICATIONS:

High School diploma or equivalent

EXPERIENCE AND SKILLS:

Minimum one (1) year sales and/ or marketing in the food or other related industry; poultry or other protein industry experience preferred

Good communication skills, both verbal and written, and the ability to fluently communicate effectively both up and down the chain of command and with external customers when needed in a timely and professional manner

Good computer skills with knowledge of MS Suite (Word, Excel, etc)

Strong organizational skills with the ability to prioritize and manage multiple projects while maintaining attention to detail

Must possess a strong customer-centric attitude, high energy level and a strong sense of urgency

SAFETY REQUIREMENTS:

Follow departmental and company safety policies and programs

Wear required protective equipment in all areas where mandatory

PHYSICAL REQUIREMENTS:

Ability to work Non-standard shifts (Holiday, Weekend, extended) as needed per business need

Ability to work in various temperatures (warm or cold) as needed

Able to bend, stoop, reach, grasp, twist and kneel as well as lift 10lbs or more, utilizing proper lifting techniques

Ability to remain stationary for extended periods utilizing computer and keyboard, telephonic and other office equipment

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

2025-48589