Systems Engineer

Job Title: Systems Engineer

Location: Peoria, IL

Employment Type: Full-Time

Work Environment: In-person only – This is not a remote or hybrid position

Salary Range: $40,000 – $70,000 per year, based on experience and qualifications

About the Role

IT360, Inc. is seeking a Systems Engineer to join our growing team. This strategic, client-facing role is responsible for designing, implementing, and supporting our customers' IT environments. You will work with a variety of technologies to deliver secure, efficient, and scalable solutions tailored to client needs.

Key Responsibilities

Provide advanced IT support for Microsoft business applications and virtual environments (Citrix, Microsoft, VMware)

Design, implement, and maintain solutions using Windows Server, Exchange, SQL, SharePoint, Office 365, Azure, and related tools

Support and manage disaster recovery and business continuity solutions

Maintain and troubleshoot WAN/LAN connectivity, firewalls, routers, and remote access (VPN, RDP, VDI, Citrix)

Document systems and provide technical consulting, reviews, and recommendations

Communicate with clients regarding project progress, planned maintenance, and service incidents

Additional Duties

Ensure a high standard of customer service and satisfaction

Collaborate with team members and escalate complex issues as needed

Gain a deep understanding of client business needs and how technology aligns with their goals

Accurately track time, tasks, and expenses in the ticketing system

Stay current with industry trends, tools, and certifications

Qualifications

Professional IT certifications preferred (e.g., Microsoft MCP, MCSA, MCSE; Citrix CCEA/CCIA; Cisco CCNA; SonicWall CSSA; VMware VCP)

Strong communication, diagnostic, and troubleshooting skills

Ability to manage multiple tasks and shift priorities in a fast-paced environment

Proficient with IT service delivery tools and remote support systems

Self-motivated with a strong attention to detail and desire to learn

Compensation & Benefits

Salary: $40,000 – $70,000 annually, depending on experience and qualifications. This position may be eligible for performance-based incentives.

Benefits (subject to eligibility and length of employment):

Health insurance allowance up to $400/month

Employer-paid group life insurance policy valued at $100,000

3% employer match on retirement savings plan

Aflac individual accident insurance

High-speed internet reimbursement up to $40/month

$40/month cellular phone allowance

8 paid holidays annually

Paid vacation: 5 days/year to start, increasing to 10 days/year after 3 years of service

Access to Safe Ride Home Program (Uber ridesharing)

Apply today and become part of a team that delivers reliable IT solutions with a personal touch.