People Operations Generalist I

About The Team:

We are a driven, creative, passionate, and caring team that loves a good challenge. We are dedicated to inspiring, engaging, supporting, and maximizing the value of our people which drives profitability, productivity, customer satisfaction, and employee retention. As a team, we provide people with guidance, advocacy, support, recognition, and tools in order to develop their skills so they can grow personally and professionally. In a nutshell, we are the culture ambassadors who provide meaning, connection, and purpose to help people succeed in their roles and enjoy the work they do.

Who we are looking for:

We are looking for a high performer who has a positive attitude and a passion for learning. This person needs to have grit, be focused, can change gears and adapt quickly, plus, have superb problem-solving abilities. This role is a high touch and high impact role with lots of opportunities to influence culture and change.

A deep desire to be a champion of culture for GTA through interactions with employees and desire to make employee experiences simple, pleasant and productive

Expert organizational skills and an ability to prioritize effectively -- you can easily handle multiple tasks at the same time.

Familiarity with multiple HR areas including HRIS, Recruiting, Benefits and Compliance

Strong passion for delivering impeccable work and adding value through doing things with high level of craftsmanship and attention to detail

Systems and process orientation with excellent attention to detail

Comfort in analyzing data and metrics

Empathetic, mature and employee-oriented in communication

Still interested? Here's what the role looks like:

As a People Operations Generalist at GTA, you’ll be a champion of our culture and a key partner in delivering a seamless and positive employee experience. In this role, you’ll support employees across all departments and serve as a trusted first point of contact for People-related programs, policies, and questions. You’ll work closely with the People Operations team and cross-functional partners to maintain systems and processes that keep our operations running smoothly. Whether it’s onboarding new hires, supporting key HR initiatives, or helping team members navigate their journey at GTA, your work will make a meaningful impact every day.

Your Responsibilities

Help run our onboarding program, including orientation, system entry, paperwork validation, and background check administration; serve as the first point of contact for new hires.

Execute HR operational processes and services with a focus on employee experience, data integrity, and compliance.

Serve as the first point of contact for employee questions, employment verification requests, and general HR inquiries. Escalate complex issues to other members of the People team as needed.

Provide first-level employee relations support, including assisting with documentation, scheduling, and coordination related to corrective action processes.

Manage the workers’ compensation process, including claim coordination, follow-up with employees and providers, maintaining related documentation, and ensuring compliance with reporting requirements.

Assist the Recruiting Manager and Human Resources Manager with recruiting initiatives such as posting jobs, updating job descriptions, preparing recruiting materials, sourcing candidates, scheduling and conducting interviews, and maintaining candidate profiles.

Partner with team and Human Resources Manager to conduct pulse checks and analyze results to equip Leaders with insights for informed, timely decision-making.

Take initiative in identifying opportunities for improvement and regularly ask, “How can we do better?” to support continuous enhancement of People programs aligned with our business goals.

Stay current on HR laws and best practices in both the U.S. and Guam, including areas such as payroll, benefits, compliance, terminations, and leave of absence.

Model and champion our collaborative and community-centered culture.

Partner with the People Operations Generalist II to address and resolve employee questions and requests related to People Programs, such as Leave of Absence, Benefits, Learning & Development, the Apprenticeship Program, and Employee Courtesy perks.

Support onboarding and out-processing efforts in collaboration with the People Operations Generalist II.

Drive process improvement by leveraging our HR systems to automate workflows and eliminate manual tasks where possible.

Support the development and maintenance of reports, dashboards, and metrics to inform strategic decision-making.

Assist in internal and external audits, ensuring timely and accurate compliance reporting.

Coordinate with the Payroll team to submit updates such as compensation changes, benefits adjustments, and state benefit coordination ahead of payroll processing.

Assist with GTA’s Learning and Development and Apprenticeship Programs by sending reminders, following up with employees, creating presentations, and generating reports.

Act as a “fun-gineer” by collaborating with the team to plan and execute events that celebrate and recognize employees.

Perform other duties as assigned.

This role is challenging, it will push you to be better than you were yesterday, and it’s not a regular 8am to 5pm job.

This is what you need to have:

Minimum of 2 years of HR Generalist experience, including hands-on work with benefits administration, compliance, and employment laws (e.g., ACA, FMLA). Comparable experience will also be considered.

Bachelor’s degree preferred, but equivalent work experience is also acceptable.

HR certification (e.g., SHRM-CP, PHR) is a plus, but not .

Strong judgment and discretion with the ability to handle confidential information professionally.

Clear and effective communicator with an engaging style and a proven ability to build relationships and collaborate with employees and managers at all levels.

Applied knowledge of federal, state, and local employment laws and regulations.

Comfortable navigating ambiguity and thriving in a fast-paced, evolving environment.

Excellent analytical, problem-solving, and decision-making skills.

Highly adaptable and intellectually curious with a continuous improvement mindset.

Demonstrated ability to manage tasks and projects in an organized, timely manner.

Strong customer service orientation and influencing skills, with a track record of supporting internal customers effectively.

Experience facilitating HR-related trainings and partnering with managers on employee relations matters.

Proficiency with HRIS systems and reporting tools.

Solid skills in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint).

Regular, punctual, and consistent attendance is .

Flexibility to work any shift, including weekends, or variable schedules as needed to support business goals.

If you are still interested and the values below resonate with you, apply today!

GTA Val-You’s:

Our Customers Matter. Build Trust Through Respect. Be Accountable. Learning is Growth. Lead with Care. Win Together. Be a Game Changer.

Teleguam Holdings LLC dba GTA is an Equal Opportunity Employer

Teleguam Holdings LLC, dba GTA is an Equal Opportunity employer dedicated to building an inclusive and diverse workforce as we see this is critical to the success of our company. Having diverse perspectives, experiences, and skills within our teams allows us to learn from each other and grow as individuals, which leads to better work and outcomes. Through our actions, our goal is to create long term impactful change throughout the company and our island community. However you identify or whatever background you come from, we welcome you to be a part of this change. We ask that you apply to a role that excites you and where you can bring your authentic, best self to work. Keep in mind that all aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs, without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Read more about our commitment to these principles in the Department of Labor's EEO notices and Guam Department of Labor notices.

Other applicable federal employment laws include Family Medical Leave Act (FMLA) and Uniform Services employment and Reemployment Act (USERRA).

Accommodations for Applicants with Disabilities

Teleguam Holdings LLC, dba GTA has always worked to provide qualified applicants and employees who are disabled veterans or individuals with disabilities with needed reasonable accommodations in accordance with the ADA. If you have difficulty using our online system due to a disability and need an accommodation, please email us at or call us at .

**This job announcement closes on Friday, May 02, 2025.**