Data Center NOC Manager

About the team:

We are the Data Center department at GTA—a forward-thinking group with a passion for innovation, reliability, and operational excellence. Our team is dedicated to supporting the critical infrastructure that powers GTA and its customers. We strive to make an impact through collaboration, continuous improvement, and a commitment to secure and efficient data center operations. We take pride in being a dependable force behind the scenes, ensuring that GTA remains competitive, resilient, and future-ready.

Who we are looking for:

We are looking for an experienced and highly motivated Data Center NOC Manager who is passionate about leadership, continuous improvement, and maintaining the highest operational standards in a fast-paced, 24/7 environment. The ideal candidate brings a proven track record of managing technical teams, excelling in incident response, and driving reliability in data center systems. If you're someone who leads with care, communicates with clarity, and thrives under pressure, you may be the perfect fit for this essential role in our organization.

Still interested? Here’s what the role looks like:

The NOC Manager is responsible for leading all operational aspects of GTA’s Network Operations Center. This includes ensuring uptime of critical systems, overseeing incident and change management, optimizing infrastructure monitoring, and serving as a key escalation point across the organization. This role will help drive the long-term success of GTA Data Centers by promoting operational excellence, performance analytics, and strategic planning. Here are some other job responsibilities:

Lead and manage all NOC personnel, including hiring, training, scheduling, performance management, and mentorship across all shifts.

Direct and oversee monitoring of all critical infrastructure systems, including network, servers, storage, power, cooling, and security systems, utilizing advanced monitoring tools.

Own the incident management process: ensure rapid identification, triage, escalation, communication, and resolution of system alerts and operational issues according to defined procedures.

Drive the Problem Management process, overseeing Root Cause Analysis (RCA) for significant incidents to prevent recurrence.

Develop, implement, maintain, and continuously improve Standard Operating Procedures (SOPs), emergency action plans, and NOC best practices.

Generate, analyze, and present key performance indicators (KPIs) and operational metrics reports to track performance, identify trends, and inform decision-making.

Ensure adherence to and reporting on Service Level Agreements (SLAs) and Operational Level Agreements.

Serve as a primary point of contact and escalation for critical incidents and operational issues.

Facilitate clear, concise, and timely communication regarding incidents, maintenance, and operational status to all relevant internal and external stakeholders.

Coordinate and manage scheduled and emergency maintenance activities, minimizing impact on operations through careful planning and communication (Change Management principles).

Oversee physical security protocols within the data center, including access control management, monitoring, reporting, and coordination of patrols.

Manage vendor relationships pertinent to NOC operations, including monitoring tools, hardware support, and connectivity providers.

Direct asset management lifecycle within the NOC's scope: receiving, inventory tracking, audits, tagging, and secure disposal coordination.

Contribute operational data and insights to support capacity planning efforts.

Participate actively in Disaster Recovery (DR) and Business Continuity (BC) planning, testing, and execution.

Foster a culture of vigilance, proactivity, and continuous improvement within the NOC team.

Perform other duties as assigned.

Candidates must show:

Ability to promote the Company culture and mission to all employees, vendors, clients and business partners.

Product/Service knowledge: Remains up to date on the latest services and products we provide and has a clear understanding of how each work. Working knowledge of telecom network offerings such as Ethernet, TDM, DSL and Wireless access providers also required.

Customer centric: Puts the customer first and creates a positive experience for the customer by building relationships and maximizing service/product offerings. Stays current with knowledge of products clients require and can foresee their future technology needs

Accountability: Punctual and dependable to meet the needs of our customers. Has the ability to manage multiple projects and prioritize in a fast-paced changing environment.

Critical Thinking and Problem Solving: Has the ability to assess an issue, provide creative solutions, and analyze if the solution was viable.

Organizational support: Ability to follow company policies and procedures in accordance with contract/agreement(s) and Company Goals, completes administrative tasks thoroughly, accurately, promptly, and efficiently as possible with respect to human resources, financial management and profitability.

Technical skills: Constantly strives to increase technical knowledge to improve training tools through latest product knowledge, industry knowledge, and research.

Growth and Learning: Is curious and understands that learning is a lifelong endeavor. You own your learning and development, and you are committed to evolving.

This is what you need to have:

Bachelor's degree in Information Technology, Computer Science, Engineering, or a related field, OR equivalent combination of education and work experience.

Minimum of 2 years of experience in IT or NOC operations.

Minimum of 2 years in a supervisory or management role leading technical teams.

NOC is a 24/7 operation and will require work on-call, nights, and weekends as needed.

Proven ability to lead, mentor, and develop a technical team in a 24/7 operational environment.

Excellent problem-solving and analytical skills with a proactive approach to identifying and resolving issues.

Exceptional verbal and written communication skills, with the ability to convey technical information clearly and concisely to both technical and non-technical audiences.

Strong organizational and time management skills with the ability to prioritize tasks and manage multiple responsibilities effectively.

Ability to remain calm and effective under pressure during critical incidents.

Understanding of best practices for incident, problem, and change management.

Knowledge of data center infrastructure components, including power distribution, cooling systems, and networking equipment.

Familiarity with data center monitoring tools and ticketing systems.

Strong attention to detail and a commitment to accuracy.

Understanding of TCP/IP, DNS, and Operational Technologies.

Familiarity with server hardware and operating systems (Windows Server, Linux).

Experience with monitoring tools such as PRTG, Nagios, or Building Management Systems.

Knowledge of physical security systems and protocols within a data center environment.

Knowledge in using ticketing systems (e.g., ServiceNow, Jira, Zendesk).

Proficiency in asset management, inventory tracking systems, and audit procedures.

Knowledge of data center operations, infrastructure, and best practices.

Experience managing facility security systems, such as access control and CCTV.

Understanding of emergency response protocols in data center environments.

Ability to create and maintain accurate documentation and SOPs.

Valid Driver’s License and US Passport.

If you are still interested and the values below resonate with you, apply today!

We Build Trust. We Are Respectful. We Are Accountable. We Win Together. We Lead with Care.

Teleguam Holdings LLC dba GTA is an Equal Opportunity Employer

Teleguam Holdings LLC, dba GTA is an Equal Opportunity employer dedicated to building an inclusive and diverse workforce as we see this is critical to the success of our company. Having diverse perspectives, experiences, and skills within our teams allows us to learn from each other and grow as individuals, which leads to better work and outcomes. Through our actions, our goal is to create long term impactful change throughout the company and our island community. However you identify or whatever background you come from, we welcome you to be a part of this change. We ask that you apply to a role that excites you and where you can bring your authentic, best self to work. Keep in mind that all aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs, without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Read more about our commitment to these principles in the Department of Labor's EEO notices and Guam Department of Labor notices.

Other applicable federal employment laws include Family Medical Leave Act (FMLA) and Uniform Services employment and Reemployment Act (USERRA).

Accommodations for Applicants with Disabilities

Teleguam Holdings LLC, dba GTA has always worked to provide qualified applicants and employees who are disabled veterans or individuals with disabilities with needed reasonable accommodations in accordance with the ADA. If you have difficulty using our online system due to a disability and need an accommodation, please email us at or call us at .

** This job announcement closes on Friday, May 09, 2025 **