Principal UX Architect, AI & Design Systems Leader

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About the Role

As a User Experience Architect at ZoomInfo, you will lead our design organization's transformation toward AI readiness, driving strategic integration of AI-powered tools and methodologies across our overall product & design workflow. You'll champion a vision for how AI can enhance our designers' creativity, productivity, and impact while establishing best practices that maintain our commitment to design excellence and user experience quality that delivers measurable business impact. This is a hands-on role, where your work will be crucial in implementing our key AI transformation areas, and creating a design system that supports adaptive, intelligent, and inclusive product experiences.

What You’ll Do:

AI Strategy & Implementation

Develop and execute a comprehensive roadmap for AI integration within our design practice, identifying key opportunities for productivity gains, quality improvements, and innovative approaches

Evaluate, pilot, and implement AI-driven design tools that amplify team capabilities while maintaining creative autonomy and design quality

Create frameworks for using AI in different design phases (research synthesis, ideation, prototyping, testing) with clear guidelines on human oversight and quality control

Drive adoption of AI tools by demonstrating tangible benefits, facilitating learning opportunities, and celebrating successful implementations

Implement metrics to measure the impact of AI adoption on productivity, quality, and team satisfaction

Design System Evolution for AI-Native Experiences

Lead the evolution of our design system to support AI-enabled and AI-native product experiences

Develop standards for adaptive UI components and data-driven design elements that can personalize or adjust based on user behavior and context

Create a comprehensive library of AI interaction patterns (chat interfaces, confidence indicators, voice inputs, etc.) that ensure consistency across our product

Establish guidelines for maintaining consistency, brand integrity, and accessibility when implementing AI-generated design elements

Partner with Design Systems and Research teams to identify end-to-end journey gaps and prioritize improvements with business impact

Implement a system for gathering usage metrics and data-driven refinement of design components

Design-to-Development Pipeline Transformation

Reimagine design workflows to incorporate AI at key points, eliminating administrative overhead and accelerating delivery cycles

Develop frameworks for AI-assisted prototyping, content generation, and testing that dramatically reduce time-to-market

Create systems for AI-enhanced handoffs between product, design, and engineering teams

Establish clear protocols for using AI in different contexts, including ethical guidelines and quality control processes

Explore and implement tools for direct translation of design concepts to code, reducing friction in the implementation process

Team Enablement & Skill Development

Design and deliver training programs that build AI literacy and competency across the design organization

Facilitate experimental learning sessions where designers can safely explore new AI technologies and methods

Create frameworks for designers to collaborate effectively with AI tools as "design assistants" that enhance (not replace) human creativity

Assess individual and team skill gaps, developing personalized learning pathways to build AI capabilities

Champion a cultural shift toward AI as a collaborative partner in the design process

Ethical AI & User Autonomy

Develop design principles for agentic interfaces that balance AI agency with user control

Create standards for AI transparency that help users understand system "thinking" and build trust

Establish guidelines for responsible AI use that respects customer privacy and trust

Implement frameworks for AI-enhanced accessibility features that make our products more inclusive

Develop risk assessment methodologies for potential AI implementation challenges

Cross-Functional Collaboration

Collaborate with product management, engineering, and marketing to ensure an aligned understanding of AI capabilities and limitations

Partner with engineering to implement AI features that deliver exceptional user experiences

Educate stakeholders on the evolving role of design in an AI-augmented product development process

Champion ethical AI use and transparent design practices across the organization

Bridge technical knowledge gaps between teams to enable more efficient product development workflows

What You Bring:

Required

10+ years of product design experience, with at least 3+ years in a senior or leadership role

Strong portfolio demonstrating exceptional design craft, strategic thinking, and change management skills

Practical experience using AI-driven tools in your everyday work (generative design, AI-assisted prototyping, etc.)

Demonstrated ability to navigate technological changes and lead teams through transformation

Experience evolving design systems to accommodate new interaction patterns or technologies

Deep understanding of UX fundamentals and ability to apply them in emerging AI contexts

Excellent communication skills, with ability to translate complex AI concepts for diverse audiences

Experience with establishing and tracking success metrics for design initiatives

Preferred

Experience implementing novel AI interaction patterns for user experiences

Experience with AI-assisted prototyping, design automation, or generative design

Understanding of AI/ML fundamentals as they apply to design processes

Experience in leading design transformation initiatives or change management

Knowledge of data-driven design systems and adaptive interfaces

Experience with natural language interfaces, conversational UIs, or voice interactions

Background in accessible design and using technology to enhance accessibility

Your Mindset

Outcome oriented: Do stuff, don't just talk about doing stuff

Strategic vision: Ability to see beyond current AI hype to identify truly transformative opportunities

Experimental approach: Comfortable with failure as part of the learning process while maintaining reliable deliverables

Ethical perspective: Strong commitment to responsible AI use that respects customer trust and privacy

Collaborative leadership: Skills to unite teams around a shared vision for AI-enhanced design

Business acumen: Understand how to tie design's impact to the bottom line and show how design is a differentiator for our business (GTM Intelligence)

Success Measures

In your first 90 days, you'll establish a successful program around our design team's AI readiness and launch initial pilot projects including design system updates with measurable outcomes. By six months, you'll have implemented AI-driven efficiencies in key design workflows, established the core set of AI experience patterns, and developed a comprehensive enablement program that >50% of the team has adopted. In one year, you'll have transformed how our design team operates, with measurable improvements in driving product market fit (productivity and quality).

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Actual compensation offered will be based on factors such as the candidate’s work location, qualifications, skills, experience and/or training. Your recruiter can share more information about the specific salary range for your desired work location during the hiring process. We want our employees and their families to thrive.

In addition to comprehensive benefits we offer holistic mind, body and lifestyle programs designed for overall well-being. Learn more about ZoomInfo benefits here.

Below is the US base salary for this position. Additional compensation such as Bonus, Commission, Equity and other benefits may also apply.

$189,200—$260,150 USD

About us:

ZoomInfo (NASDAQ: GTM) is the Go-To-Market Intelligence Platform that empowers businesses to grow faster with AI-ready insights, trusted data, and advanced automation. Its solutions provide more than 35,000 companies worldwide with a complete view of their customers, making every seller their best seller.

ZoomInfo may use a software-based assessment as part of the recruitment process. More information about this tool, including the results of the most recent bias audit, is available here.

ZoomInfo is proud to be an equal opportunity employer, hiring based on qualifications, merit, and business needs, and does not discriminate based on protected status. We welcome all applicants and are committed to providing equal employment opportunities regardless of sex, race, age, color, national origin, sexual orientation, gender identity, marital status, disability status, religion, protected military or veteran status, medical condition, or any other characteristic protected by applicable law. We also consider qualified candidates with criminal histories in accordance with legal requirements.

For Massachusetts Applicants: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. ZoomInfo does not administer lie detector tests to applicants in any location.