Travel Experience Counselor II

Main Responsibilities:

· Work together with the team(s) in achieving service levels and processing travelers’/travel arrangers’ requests whenever necessary or required by the volume of requests

· To process the work received in a timely manner and in full compliance with CWT standards including but not limited to use of GDS scripts, queues, ID data requirements, etc.

· Provide consultancy on every aspects of travel requirement i.e. document and visa arrangement, insurance policy, etc. which comply to travel policy

· Provide suitable recommendations of routing and ticketing to clients with lowest logical airfares (LLA) policy, to reserve and issue the tickets

· Reply to all queries within the given time frame

· Build and maintain good client relationships

· Working hours to include weekend and/or Public holiday (shifting) which will be different with regular team

Qualifications:

Experience & education:

· Experience

o Minimum of 3 years of experience in a similar position

o Having experience in TMC will be an advantage

o Experience in using GDS like Sabre and Amadeus

o Has knowledge and experience in ticketing such as issuing tickets, reissuance, refund, and issuing hotel vouchers

o Flexible in schedule (night shift/ weekend/ public holiday)

o Preferably male

· Languages

o English fluent in both written and verbal communication

· Knowledge, skills and abilities (KSAs)

o Diploma in any discipline or equivalent

o IATA certification an added advantage

o Excellent knowledge of reservation systems (GDS) – preferably Sabre, IATA fares and ticketing

o Good command of MS Office and Excel

o Good attitude and interpersonal skills

o Demonstrate pro-active and “can do” solution driven approach

o Attentive to detail

o Ability to work as a team

Travel: No

Shift: Day Job