Front Desk Agent / Maître d

Position: Member Experience Architect

Description of Role:

The Experience Architect is the initial contact for members, guests and staff and must ensure all visitors are welcomed with open arms and provided with top-notch service from the moment they enter CORE: space. The role is to make sure that all members experience excellent service at all touchpoints. Respond to a wide variety of member requests by accurately assessing their needs and then adding personal touches to achieve maximum member satisfaction while complying with all CORE: policies.

Primary Role & Responsibilities

Coordinate all front desk activities, including calls, reservations, and members services.

Ensures prompt, friendly response to members' requests or concerns with follow-up to ensure satisfaction

Ensure that current information on suite availability, cultural events and building happenings are available at the front and that all coordinators are informed.

Act as concierge for members; restaurant suggestions, bookings, car services etc. Stay up-to-date on trends

Process mail, messages, and packages

Monitor and maintain cleanliness, sanitation and organization of work areas

Be familiar with the operating procedures of all other areas of the club; working as a team with all areas to ensure consistent levels of service throughout the club and guest satisfaction

Maintain adequate inventories and assist in ordering supplies

In charge of all hosting duties in CORE: food and beverage spaces

Seats members and guests

Minimum Qualifications

At least 1 year of a similar role or guest service facing role

Experience in a private members club preferred

Must be able to multi-task, answer high volume phone lines and respond professionally to inquiries, both written and verbal

Flexible schedule and ability to work nights, weekends, and holidays as needed