Client Services Account Manager

Summary

At Musictoday, we're passionate about creating exceptional experiences in the fast-paced, ever-evolving music industry. As a Client Services Account Manager, you'll play a vital role in managing and growing client relationships, driving revenue, and collaborating across teams to deliver outstanding results. This is an opportunity to be part of a fun, dynamic team that values creativity, collaboration, and innovation.

Duties and Responsibilities Client Relationship Management

Build and maintain strong client relationships with both key stakeholders and day-to-day contacts.

Provide insightful sales, marketing, and inventory reports with actionable recommendations.

Lead engaging client meetings, both on-site and virtual, to identify new opportunities and strengthen partnerships.

Collaborate with clients to explore strategic growth initiatives and partnerships.

Merchandising

Partner with clients and buyers to ensure stores feature a full, exciting product assortment.

Manage inventory to optimize revenue while minimizing overstock.

Develop pricing strategies to maximize margins and create exclusive product offerings tailored to trends and client needs.

Web Production

Oversee seamless product launches, including pre-orders and new items.

Continuously optimize online stores to enhance user experience and drive conversions.

Establish and maintain high standards for product presentation and descriptions.

Marketing

Create and maintain a promotional calendar that aligns with key events, releases, and seasonal campaigns.

Execute and adapt marketing campaigns to maximize impact, especially during pre-orders and holiday seasons.

Keep clients informed about the latest marketing strategies and initiatives.

Creative Collaboration

Partner with the art team to ensure storefronts are visually engaging, on-brand, and optimized for sales.

Coordinate creative photography to highlight new and core products.

Regularly refresh storefronts to keep them vibrant and relevant.

Financial Oversight

Review and approve monthly financial settlements to ensure accuracy and transparency.

Manage client billing for additional services or products.

Monitor inventory reserves and minimize obsolescence.

Customer Service

Support the customer service team with product knowledge and promotional updates.

Monitor customer feedback to ensure a seamless and satisfying shopping experience.

Actively address and resolve customer service concerns to maintain high standards.

Warehouse Coordination

Collaborate with the warehouse team to ensure smooth execution of product deliveries and special promotions.

Provide advance notice of promotions or high-volume events to support flawless operations.

Communicate non-standard packaging or delivery requirements as needed.

Qualifications

A bachelor's degree is preferred.

At least 5 years of experience in e-commerce, entertainment, or agency environments.

Experience with Shopify store setup, product configuration, and ongoing maintenance is preferred.

Proven success in developing and executing digital marketing strategies, including SEM, SEO, email, and mobile channels.

Strong analytical and financial skills, with a solid understanding of online and direct marketing programs.

Demonstrated expertise in account management, with a structured approach to fostering client growth.

Passionate about the music, sports, and entertainment industries.

A self-starter with excellent project management skills.

Outstanding organizational, communication, and interpersonal abilities.

Detail-oriented and results-driven, with the ability to manage and prioritize multiple tasks.

Proficiency in Microsoft Excel and the Microsoft Office Suite.

At Musictoday, we believe in working hard while having fun. Join a team that's as passionate about music as you are, and help us create unforgettable experiences for fans and clients alike!