Product Application Engineer

Job Description

Job Title: Product Application Engineer

Job Summary:

Product Application Engineer provides engineering, technical, and documentation support in product design, development, and deployment. Reports to Executive VP located at Unigen HQ, Newark, CA.

Primary Job Responsibilities:

1. Provide technical customer support

Provide first-line customer support for design integration issues as well as any technical issues in production

Interface as necessary with all engineering teams to resolve customer issues

Update and maintain a weekly tracker summarizing all active customer technical support issues

2. Manage customer-facing communication for FA cases

Coordinate with customers, internal sales teams, and test engineering for FA process and customer-facing communication on FA cases

Update and maintain a weekly tracker summarizing all active FA cases

3. Create, manage, and maintain customer-facing documentation

Write all datasheets for NVDIMM and Power GEM products

Write all firmware Specs for NVDIMM and Power GEM products

Write/edit all customer release notes for NVDIMM and Power GEM firmware

Write customer-facing white papers and app notes

4. Provide technical expertise, support, and advice to the assigned external standards bodies

Actively participate and provide technical expertise, support, and advice to the NVDIMM, ES, and CXL Task Groups

Report developments and technical summary of relevant JEDEC TG meetings to Unigen senior management to ensure product development aligns with ongoing standards efforts

5. Provide engineering support for the assigned products

Provide design support for new Power GEM designs (e.g., Tanzanite super cap module)

Provide design support for new DDR5 and CXL-based NVRAM technology

Provide design support for Mahogany (PCIe switch development board)

Provide test and data analysis support for NVMe drive performance

Other duties and responsibilities related to Principal Engineer as assigned

Required Education Experience:

Minimum Bachelor’s degree in Electrical Engineering, Master's degree in Electrical Engineering preferred

Minimum 3 years of experience in failure analysis for NVDIMM and PowerGem products

Proven knowledge and experience in key tools and technology such as:

NVMe – SAS/SATA/NVMe/M.2/U.2

Compute Express Link (CXL) interface

JEDEC NVDIMM Firmware Specifications

JEDEC Energy Source firmware specification

Salary Range: $135K - $165K / year

Company Description

Originally established in 1991 and in the heart of Silicon Valley, our demographic covers a wide range of industrial applications.

Unigen offers a time-to-market advantage to our customers by providing NPI and best-in-class Contract Manufacturing Services that allow them to design, build, ship, and service their solutions worldwide. Unigen and its affiliates have 320,000+ square feet of global facilities located in the USA, Vietnam, China, Hong Kong, Taiwan, and Malaysia. We combine the advantages of a vertically integrated model along with our low-cost manufacturing base. We enable customers to optimize product life cycles, from development through mass production to end of life. Unigen is ISO-9001/ISO-14001/ ISO-13485 certified and provides a wide range of supply chain offerings, NPI prototype build, and ODM and Validation Test services to global Fortune 1000 companies.

We take pride in giving our customers the best possible experience. Our teams in Newark and Vietnam will follow your order from the time of receipt to the final shipment of the product. We are committed to your success by making your requirements accessible, cost-effective and on time every time.

Company Description

Originally established in 1991 and in the heart of Silicon Valley, our demographic covers a wide range of industrial applications.\r\n\r\nUnigen offers a time-to-market advantage to our customers by providing NPI and best-in-class Contract Manufacturing Services that allow them to design, build, ship, and service their solutions worldwide. Unigen and its affiliates have 320,000+ square feet of global facilities located in the USA, Vietnam, China, Hong Kong, Taiwan, and Malaysia. We combine the advantages of a vertically integrated model along with our low-cost manufacturing base. We enable customers to optimize product life cycles, from development through mass production to end of life. Unigen is ISO-9001/ISO-14001/ ISO-13485 certified and provides a wide range of supply chain offerings, NPI prototype build, and ODM and Validation Test services to global Fortune 1000 companies.\r\n\r\nWe take pride in giving our customers the best possible experience. Our teams in Newark and Vietnam will follow your order from the time of receipt to the final shipment of the product. We are committed to your success by making your requirements accessible, cost-effective and on time every time.