Implementation Engineer

Position Overview

We are looking for a detail-oriented and analytical Implementation Engineer to configure, deploy, and optimize software solutions for our clients. The ideal candidate will possess strong technical skills, problem-solving abilities, and a deep understanding of business processes to deliver seamless implementations.

Key Responsibilities

· Collaborate with clients and internal teams to gather requirements and configure software solutions.

· Install, integrate, and customize software platforms, ensuring successful deployment.

· Perform system testing, troubleshooting, and issue resolution during implementations.

· Maintain detailed implementation documentation and client-specific customizations.

· Analyze client business processes and recommend best practices within the platform.

· Resolve technical issues, serving as the primary point of contact for escalations.

· Continuously improve implementation processes for efficiency and automation.

· Provide client training and knowledge transfer sessions to ensure successful solution adoption.

Ensure compliance with internal quality standards and client security requirements.

Requirements

· Qualifications

· Education: Bachelor’s degree in computer science, Information Systems, or related field.

· Experience: Proven experience in software implementation, technical consulting, or systems integration.

· Technical Skills:

· Proficiency in SQL, scripting languages (Python, Bash, PowerShell), and API integration.

· Familiarity with databases, web services, and cloud platforms.

· Experience with software deployment processes and version management.

· Analytical & Process Skills: Strong problem-solving abilities and business process analysis experience.

• Soft Skills: Excellent communication, time management, and organizational skills.

Preferred Qualifications

· Experience in Agile environments.

· Familiarity with ITSM processes or change management.

· Knowledge of project management tools (e.g., Jira, Confluence).

· Experience with monitoring tools (e.g., New Relic, Grafana).