Assistant Community Manager

Job Details

Creekside - Thornton, CO

Full Time

$24.00 - $30.00

None

Nonprofit - Social Services

Description

Summary: The Assistant Community Manager assists in the management of multi-family residential real estate properties. Responsibilities include marketing and leasing, member management, regulatory compliance, program documentation, and financial management.

The Assistant Community Manager sets and meets goals and key performance indicators (KPIs), focused on NOI, occupancy, collection rate, member satisfaction, regulatory compliance, program documentation, and accuracy/response time to maximize property performance and member support.

Essential Job Duties are performed with strict adherence to Maiker standards, policies and procedures, and to local, State and Federal laws and regulations. Other job duties may be assigned. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Marketing and Leasing

Prepare leases, addendums and other legal paperwork for new move ins

Manage and maintain resident files throughout the tenure of the lease(s)

Oversee the completion of security dispositions in a timely fashion

Identify competing communities, document the rates for each apartment type, size, and amenities, assist with the task of preparing market surveys

Assume all responsibilities of the Leasing Consultant when the position does not exist

Member Management

Process and prepare all applicant and resident files in compliance with Project Based Section 8 and LIHTC rules and regulations

Maintain awareness of and comply with the Fair Housing Act and all applicable HUD regulations

Perform annual renewal inspections in accordance with HUD and LIHTC regulations

Contact utility companies to arrange for transfer of service for resident

Generate and post three day demands and other required legal notices

Assist with resident evictions in compliance with court orders, and lawyer and owner directions

Resolve resident issues, and if issue cannot be resolved, direct concern to Community Manager

Assist in the planning and implementation of resident events and office themes

Financial Management

Purchase supplies and equipment for leased properties

Record all rent receipts in Yardi software system, process vendor invoices and purchase orders

Complete required reports in absence of Community Manager, including but not limited to: The Monday Morning Report, 4P report, Month End, and Market surveys

Qualifications

Education and Experience

1 year certificate from college or technical school; or 1-2 years related experience and/or training; or equivalent combination of education and experience

1-2 years of affordable housing leasing experience

Experience in budgeting and property cost control

Working knowledge of MS Office Word, Excel, Outlook

Working knowledge of Yardi Property Management software

Assisted Housing Manager Certification preferred

Bilingual in Spanish/English preferred

Knowledge and Skills

Excellent listening, verbal, and written communication skills

Excellent customer service skills, sensitive to customer needs

Strong sales skills: identifies and sells to customer needs, delivers effective presentations, negotiates well, uses closing skills appropriately

Translates product features to benefits, understands and responds to competition, applies market knowledge

Excellent organizing and planning skills with ability to manage multiple projects and priorities

Detailed, accurate, and consistently meets deadlines

Demonstrates exceptional teamwork

Strong mathematical skills, including fractions, percentages, and ratios

Defines problems, collects data, establishes facts, and draws valid conclusions

Interprets technical procedures and governmental regulations

Listens and involves others in the decision-making process when necessary

Flexible and open to new ideas and responsibilities, handles pressure, adjusts to changing needs

Physical Requirements and Working Conditions

Regular computer use throughout the day, ability to sit for lengthy periods of time

Stand and walk on hard surfaces, and go up and down stairs

Lift/push/pull/carry various objects of 10 – 30 lbs. frequently and 30 – 50 lbs. occasionally

Reach to shoulder level and above, and bend at the hips and knees

Duties of the job expose the employee to outdoor weather conditions on a regular basis

The noise level in the work environment is usually moderate