ServiceNow Administrator

An employer is seeking a ServiceNow Administrator to work in Charlotte, NC. This position will be a hybrid role, spending two days in-office and three days remotely during the week. The position has a number of responsibilities; this person provides support and configuration for packaged and custom applications, ensures best practices and standards are being followed, makes suggestions for improving the development process, and performs day-to-day administration of the ServiceNow platform. Overall, this includes configuration, designing, coding, testing, correcting, and documenting complex programs and scripts from agreed specifications, and subsequent iterations, using agreed standards and tools, to achieve a well-engineered result. The Administrator is also responsible for acting as a ServiceNow subject matter expert amongst an application development team to ensure delivery of applications based on detailed specifications.

Provide technical insight in designing and supporting ServiceNow while aligning to Service Management standard methodologies

-Design, code, test, deploy, maintain, enhance, and support software systems

Work with business customers and IT business analysts in translating requirements into plans and specifications

Work in a team-based environment, communicating effectively with all levels of staff and management

Identify business and system requirements

Produce design and other technical documentation

Design and code reviews for components produced by self and other teams

Provide work estimates to project team and lead

Provide technical leadership, coaching and mentoring to team members

Out-of-the-box and custom development, configuration, and testing, including developing customizations in ServiceNow to meet project objectives and business needs

Working closely with IT and business partners to configure and improve core platform capabilities in accordance with ITIL best practices

Learn about the existing process design and implementation of Service Catalog, Incident, Problem Change and Release Management workflows

Monitor health, usage and overall compliance of ServiceNow and its applications

Coordinate application and platform upgrades

We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form ( . The EEOC "Know Your Rights" Poster is available here ( .

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Skills and Requirements

3+ years of experience on ServiceNow tool (heavy platform administration and configuration experience)

Demonstrated ability with ServiceNow incident, change, problem, request, CMDB and knowledge management applications

Experience with JavaScript, XML, HTML and service integration using REST API

Experience with source code control and software configuration management tools

Experience developing in a team environment and deployment of changes on multi ServiceNow environments using update sets or source control

Experience with agile development practices

Working knowledge of User Interface (UI) policies, data policies, UI actions, business rules and client scripts

Experience with MID servers, web services, email and other relevant technology to integrate tools with the ServiceNow platform

Experience in ServiceNow Platform Security - users, groups and roles

Knowledge of ServiceNow Update Sets and source control

Bachelor's degree in Information Technology or Computer Science - Strong Preference: ServiceNow System Admin Certification

ITIL Foundation knowledge

ServiceNow implementation experience

Working knowledge on other ITSM platforms (i.e. Cherwell)

Knowledge of application deployment through CI/CD process

Experience on integration with Power Platform null

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion,sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military oruniformed service member status, or any other status or characteristic protected by applicable laws, regulations, andordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to .