Patient Scheduling and Registration

Position Overview:

The Patient Scheduling and Registration Specialist will play a crucial role in ensuring a seamless patient experience by managing scheduling and registration processes for the healthcare facility.

Key Responsibilities:

Patient Scheduling: Manage inbound and outbound calls for patient scheduling, rescheduling, and appointment confirmation. Ensure appointment details are accurately documented.

Registration: Accurately collect and input patient demographic, insurance, and medical information into the healthcare system.

Customer Service: Provide clear communication with patients regarding appointment logistics, preparation instructions, and any special requirements.

Insurance Verification: Perform insurance eligibility checks and coordinate with insurance providers to confirm coverage for scheduled services.

Data Entry and Maintenance: Maintain up-to-date and accurate patient information in the system. Ensure compliance with data protection regulations.

Collaboration: Work closely with clinical teams, insurance coordinators, and other administrative staff to ensure optimal scheduling and registration practices.

Problem Solving: Address and resolve scheduling conflicts or registration issues with efficiency and professionalism.

Compliance and Policy Adherence: Follow all hospital and regulatory guidelines concerning patient privacy (HIPAA), insurance processes, and internal policies.

Skills and Qualifications:

Strong communication and organizational skills

Ability to work in a fast-paced environment and handle multiple priorities

Proficiency with healthcare scheduling software and registration systems

Understanding of insurance policies, eligibility checks, and billing processes

Exceptional customer service skills with a patient-centric focus

Experience in healthcare administration, patient access, or a related field is preferred