Service Advisor

Job Overview

Stadium GM in Salem, Ohio is looking for an experienced Service Advisor. If you're excited to be part of a winning, progressive team, we are a great place to grow your career.

Responsibilities for Service Advisor

Greet customers and offer excellent customer service

Translate customer-reported problems to actionable work orders for technicians to complete

Follow up with customers, ensure customer understands issues with their vehicle and obtain authorization for work.

Upsell additional service work depending on necessary maintenance items for their mileage and possible needs.

Handle and resolve customer complaints regarding services

Maintain customer records and enter data into computer databases

Qualifications for Service Advisor

Working knowledge and experience of automotive products, repairs, and parts

Strong communication skills and the ability to translate customer needs to workable technician orders

Strong knowledge of CDK system a plus!

Organizational skills including the ability to schedule appointments, meet with customers and ensure that work is done properly

Exceptional customer service skills based on experience

Ability to communicate complicated automotive processes to customers who may only have basic automotive knowledge

Benefits include hourly rate with overtime, spiffs, bonuses, healthcare, vision, dental, life insurance, 401k with match, vacation pay, and employee pricing on new vehicles plus so much more. This is a company you can grow with. Please feel free to apply. We will be calling you soon!