Service Advisor

Service Advisor

Join a team that values exceptional customer experiences and long-term relationships!

As a Service Advisor, you are our customers' first point of contact in the service lane, playing a key role in their experience. You'll guide them through the repair process, ensuring transparency, efficiency, and top-tier customer care. From greeting vehicle owners to coordinating technician schedules and explaining service recommendations, you'll be a knowledgeable and trusted advisor.

Why Join Suntrup Automotive Group?

At Suntrup Automotive Group, we believe happy employees make happy customers. We are committed to creating a supportive, rewarding work environment where team members can grow and succeed. We promise to continue delivering the exceptional service and value that our community has come to expect.

What We Offer:

Medical & Dental Insurance

401K Plan

Paid Time Off & Vacation

Growth Opportunities & Career Development

Paid Training

Employee Vehicle Purchase Plans

Family-Owned & Operated Environment

Long-Term Job Security

Health & Wellness Programs

Discounts on Products & Services

Key Responsibilities:

Oversee the service lane to ensure customers receive prompt, courteous, and effective service.

Own the customer experience by going the extra mile to create a lasting, positive impression.

Provide concierge-level support for customer inquiries, whether in-person or over the phone.

Communicate repairs, costs, and timelines clearly and professionally.

What We're Looking For:

At least one year as an automotive Service Advisor in the last 5 years.

Strong communication and time management skills, customer-focused personality

Ability to manage multiple priorities in a fast-paced environment

Professional appearance and demeanor

Valid driver's license with a clean record

Willingness to undergo a pre-employment background check & drug screening