Central Scheduling Rep

Stamford Health, a well-established, award-winning Healthcare System with multiple locations in CT has an opportunity for a Central Scheduling Representative in Stamford.

As a new Certified Great Place to Work organization, Stamford Health understands what it takes to attract talent in order to improve our workforce and support our mission, to that end we offer: * Competitive salary * Comprehensive, low-cost health insurance plans available day one * Wellness programs * Paid Time Off accruals * Tax deferred annuity and (403b) pension plan * Tuition reimbursement * Free on-site parking This is a Hybrid Full Time Call Center position working 2-3 days from home and in office after successful completion of probation.

JOB SUMMARY: The Central Scheduling Representative will handle incoming and/or outgoing calls via voice to help patients with various tasks.

Those may include but not limited to scheduling medical and/or imaging appointments, providing information, confirming insurance details, addressing complaints and routing calls when required to appropriate healthcare personnel.

MAJOR ACCOUNTABILITIES/CRITICAL RESPONSIBILITIES: * Achieve and maintain consistent stable performance of 85% in quality assurance and 90% in scheduling accuracy.

* Utilize scheduling guidelines/protocols to handle incoming and/or outgoing calls to accurately handle patients' requests.

* Utilize Stamford Health's tools to enter patient information, verify insurance and assist the caller with their request(s). * Complete call processing in an efficient manner; remain aware of call volumes; work as part of the team to handle the call volumes to meet monthly budgeted volume goals, service levels and abandoned rate.

* Demonstrate behavior consistent with Stamford Health's mission, vision, goals, objectives, and patient care philosophy.

* Provide first call resolutions to patients' inquiries and/or requests * Coordinate with internal departments and/or external organizations when warranted to assist patients.

* Demonstrate regular, consistent, and punctual attendance.

* Perform other duties as assigned.

Education and Experience: * A High School diploma or an equivalent is required.

* Contact Center experience in a medical scheduling environment is highly preferred but not required.

Relevant 1- 2 years of experience working in a customer service setting (i.e., Retail, Sales, Medical Office) Competencies and Qualities: * Must have a strong ability to work under pressure.

* Must be self-directed, able to multitask, deal effectively with constructive criticism, sit for prolonged periods of time and able to wear a headset.

* Must be able to accept ownership and be empowered to effectively solve customers' issues, complaints, inquiries, keeping patient satisfaction and quality assurance at the core of every decision and behavior.

* Must be computer/PC literate and facile in navigating among different applications/systems and websites.

* Must be highly dependable, flexible, a team player, and receptive to change; and able to learn quickly and retain new information.

* Must adhere to work schedule; be on time and able to work variable schedule(s) and overtime as necessary.

* We are committed to building an inclusive workplace that values diversity and inclusion and reflects the diversity of the community and patients we serve.