BAR MANAGER

Description SUMMARY: This position is responsible for managing and overseeing the day-to-day operations and staff of the property's bar(s). ESSENTIAL DUTIES AND RESPONSIBILITIES: Including but not limited to: * The Bar Manager will be responsible for all Food & Beverage Bartenders and follow the Results Leadership operating procedures when recruiting, hiring, training, retaining, developing, coaching, scheduling, reviewing, disciplining, and terminating staff.

* Provide guidance and support and be a team leader.

* Ensure all training is thorough, occurring on a regular basis, conducted in a manner that drives results and ensures consistent staff knowledge and performance.

Facilitates training as needed.

* Delegate daily work tasks and projects and check the work of all staff to ensure quality control.

Ensure staff are productive.

* Work with staff to resolve issues, always considering what the guest or owner deems appropriate.

Handle any guest or owner that the staff is unable to assist.

Consult with department managers on issues, as needed.

* Perform staff evaluations and coaching meetings.

Provide feedback and coach employees on ways to improve their performances and establish goals.

Follow up with employees to evaluate progress and ensure improvement.

* Respond to staff questions and inquiries pertaining to resort policies and services.

* Establish, communicate, and reinforce Company policies, procedures, and standards with the staff.

* Monitor staff performance and measurable results and manage individual performance.

* Keep accurate staff performance records to ensure job performance accountability.

Handle and track all staff tardiness, sick days, and absenteeism.

* Responsible for creating, updating, and distributing weekly staff schedules for the bar(s), ensure proper coverage, correct timesheets, and approve time off.

* Cover shifts at bar(s) as needed.

* Assist other on-property departments with ordering alcohol as needed and charge each department accordingly.

* Ensure that all staff serving alcohol are certified to serve alcoholic beverages in Colorado.

* Ensure rounds are being made to specified common areas on property to ensure owner/guest needs are being met.

* Enforce the BGV Liquor policy on property.

* Responsible for overseeing stock of inventory and supplies for the bar(s) and placing orders as needed.

Verify deliveries are received.

* Responsible for conducting necessary monthly inventories.

* Establish and secure reliable vendor relationships for supplies.

Obtain quotes and prepare cost comparisons as necessary.

Ensure lowest pricing is always negotiated and obtained.

Act as liaison between vendors.

* Evaluate, act, and close the loop on all feedback.

Meet NPS goals.

Ensure all Owner Surveys are responded to.

* Responsible for closely monitoring department expenses and purchases.

Review and approve all invoices and purchases to ensure accuracy, utilizing the company software.

Perform monthly financial and production cost analyses.

* Monitor compliance to all applicable federal, state, and local regulations regarding food sanitation and safety.

* Develop and maintain department budget and be able to explain any variances.

* Handle all employee accidents, injuries, and worker compensation claims, notify HR and complete appropriate documentation.

* Complete a variety of administrative duties such as developing and editing training materials and procedures, drink recipes, day to day SOP's, creating or updating job descriptions, responding to emails in a timely manner creating and updating all staffing schedules and completing forms for Human Resources.

* Work closely with department managers and executive/vice president team, fostering open communications and collaboration.

* Participate in and create specials for any necessary promotional events.

* Foster strong cross department communication and synergy.

* Communicate pertinent information to staff regarding home department, safety and company related information and changes.

* Uphold and ensure all staff uphold the Hospitality Standards, Company Culture, Department Core Standards and observe Company policies and procedures.

* Be the "End of the Line" and resolve every situation inherited, not passing it along, whenever possible.

* Follow up on any situation that is not fully resolved at the time of the initial request.

* Strive to close the loop (alleviate or eliminate issues) on any situations that cannot be fully resolved.

* Respond promptly to all email and voicemail correspondence.

* Maintain a positive working relationship with all contacts, always being helpful and courteous.

* Attend, support, develop and/or conduct company training sessions and department meetings.

Attend outside training sessions as needed.

Organize staff "SPIF's" and one "Listening Session" each year with the entire staff.

MARGINAL DUTIES: Functions that are not considered essential to the job: * Perform routine leadership tasks, as the manager on duty, and refer any extraordinary situations to the Assistant General Manager.

* Perform all duties, of the positions that directly report to this position, as necessary.

Perform other duties as assigned.

* Follow Company guidelines for environmental sustainability practices (recycling, composting, and conserving resources) and participate in the Company's sustainability initiatives.

* Participate in Emergency Response plan as emergency evacuation, wild land fire, safety and business continuity plans dictate.

* Participate in the Crisis Management Team (CMT) and be ready, willing, and able to perform all expected functions.

Requirements QUALIFICATIONS: To perform this job successfully this position must be able to perform each essential duty satisfactorily.

The requirements listed are representative of the knowledge, skill and/or ability required.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties.

COMPETENCIES / SKILLS / ATTRIBUTES: To perform the job successfully an individual should possess the following competencies, skills and attributes: Maintain expert knowledge and understanding of all computer programs and knowledge applicable to the position * Lead multiple people, personalities, projects and tasks to ensure deadlines and goals are met * Lead others with consistency * Exhibit vision, confidence, passion and optimism in self and others and inspire respect and trust * Be available to staff, guests and owners * Effectively multitask to complete tasks on time committing to longer hours, when necessary * Support the team's effort to succeed by giving and welcoming feedback, building morale and contributing to a positive team spirit and work environment * Respond compassionately and effectively to the most sensitive inquiries or complaints * Set example for staff on how to create, maintain and evolve a high level of customer service * Provide exceptional customer service and anticipate needs * Be empowered to make GRAND vacations * Develop, coordinate and clearly communicate training * Exhibit strong verbal and written communication skills * Demonstrate effective listening skills * Communicate clearly and persuasively in positive or negative situations * Develop and communicate change effectively while monitoring transition and evaluating results * Approach others in a tactful manner * Treat people with respect and consideration * Strive to develop knowledge and skills, sharing expertise with others * Develop skills in subordinates and encourage growth * Stay informed on the company, home property, ski resort, timeshare industry and town developments and communicate to others when necessary * Give appropriate performance feedback and recognition of staff * Pay attention to detail and demonstrate accuracy and thoroughness * Take initiative and perform tasks without being asked * Ensure equipment and materials are used properly * Observe safety procedures and report potentially unsafe conditions EDUCATION / EXPERIENCE: Bachelor's degree (B.

A.) from four-year college or university; or one to two years related experience and/or training, or equivalent combination of education and experience.

COMPUTER EXPERIENCE: Ability to type by touch, operate a personal computer and accurately record time worked, in the correct department, using the Company timekeeping system.

Ability to utilize appropriate programs using a mobile device.

Can operate office equipment (copier, scanner, phone, and calculator) and has good understanding of Microsoft Office programs (Outlook, Word, Excel, PowerPoint, Teams) with minimum one year use of these programs.

Must be comfortable with search engines and navigating the internet.

REQUIREMENTS: Reliable mode of transportation to travel between the property and Town of Breckenridge.

SUPERVISORY EXPERIENCE: Previous bar supervisory experience required.

This position supervises up to 10 staff members.

LANGUAGE ABILITY: Ability to speak, read, write, and interpret in English.

Ability to read and interpret business correspondence, job descriptions, maintenance and operating instructions, procedures, professional journals and periodicals, regulations, routine reports, rules, safety instructions and schedules.

Ability to write business correspondence, instructions, job descriptions, memos, procedures, routine reports and schedules.

Ability to speak effectively and present information to guests, owners, other employees of the organization, management, outside vendors and the public.

Ability to speak effectively before small groups.

MATHEMATICAL SKILLS: Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions and decimals.

Ability to calculate commissions, discounts, interest, percentages, and rates REASONING ABILITY: Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.

Ability to interpret a variety of instructions furnished in written, oral, diagram or schedule form.

PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

* Stand over 2/3 of the time.

* Speak and listen over the telephone and in person over 2/3 of the time.

* Perform repetitive motions of the arms, elbows, wrists, hands, and fingers over 2/3 of the time.

* Use hands and fingers to handle, feel or grasp over 2/3 of the time.

* Reach with hands or arms and work on a computer keyboard over 2/3 of the time.

* Walk between 1/3 and 2/3 of the time.

* Lift between 10 and 50 pounds between over 2/3 of the time * Lift over 50 pounds under 1/3 of the time * Sit, stoop, kneel, crouch, crawl, climb or balance under 1/3 of the time.

* Push against something, with force, using upper extremities, to thrust forward, downward, or outward under 1/3 of the time.

* Pull using upper extremities to exert force to draw, haul or tug objects under 1/3 of the time.

* Smell and taste under 1/3 of the time * Requires close, distance, color and peripheral vision, close visual acuity, and depth perception.

WORK ENVIRONMENT: The environmental conditions the employee will have exposure to: * Exposure to cold temperatures and icy roads while driving between properties.

* Pets and pet dander in and around the pet friendly resort.

* Close quarters between 1/3 and 2/3 of the time.

* Outdoor weather conditions such as sun, ice, snow, wind, dust, rain, and humidity under 1/3 of the time.

* Extreme cold, below 32 degrees, for periods of more than 1 hour under 1/3 of the time.

* Moving vehicles under 1/3 of the time.

* Fumes and airborne particles under 1/3 of the time.

* Moderate noise.