Managing Optician

Katzen Eye Group is seeking an experienced Managing Optician to help drive our business in our very busy Optical Shop in Lutherville, Md.

Generous Spiff program. Great work hours, No late evenings, no major holidays, a robust benefits package, a team oriented working environment where you are seen, heard and respected as well as clear, attainable career ladder opportunities.

Our Top Candidates will bring at least five years of experience working in a very busy retail optical environment with at least 3 of those years in a management/supervisory role. ABOC is highly preferred.

About Us: This is your opportunity to join one of the areas most recognized leaders in ophthalmology and optometry. Katzen Eye Group was established in 1968 in Baltimore. Since that time it has grown to be one of the largest and most trusted eye practices in Maryland. Our staff consists of ophthalmologists, optometrists, opticians and skilled medical professionals offering services ranging from basic eye exams to the most sophisticated testing and complicated surgical treatment of eye diseases. We are committed to customer service, and making every interaction extraordinary while inspiring the complete confidence of our patients. Our employees contribute directly to the growth and success of our practices, and take pride in being a member of our team. We strongly believe that the manner in which our patients and customers are treated by our employees is as important as the services provided by the doctor.

Our Commitment: All of us at Katzen Eye Group are committed to inclusion and belonging. We believe today more than ever that creating an environment where everyone can bring their authentic selves to work and make it easy for others to do the same will benefit us all. It isn’t speaking the words, but starts with a culture of caring, listening and service. We would thoroughly enjoy meeting with you and discussing our employment opportunities. For more information, please visit our web-page at

The Role: The Optical Manager will be responsible for the optical services, revenue generation, and product inventory within the clinical and multi-specialty medical office while also managing the day-to-day related tasks. The responsibilities of this role include a variety of administrative duties, such as conducting performance reviews, handling payroll, creating staff schedules, and processing insurance claims. Ensuring that excellent service is offered to every patient, the optical manager will demonstrate exceptional leadership skills by developing a dynamic team of opticians and supportive staff through hiring, training, and coaching efforts. Additionally, the optical manager is tasked with managing expenses and controlling the cost of goods while adhering to the allocated budget. This position will require working in partnership with the optical regional director, operational leadership, and ESP personnel, demonstrating that a cooperative interaction between all departments brings success.

Responsibilities

Identify, recruit, and hire top talent that will deliver excellent service to all patients

Initiate appropriate and timely training for all optical team members to ensure they have the necessary tools and expertise to provide exceptional customer service to all patients

Sets performance standards for tasks, jobs, and roles of their employees

Ensure all patients are greeted and acknowledged upon arrival

Ensure prompt and courteous phone answering with a commitment to retuning all messages within one business day

Provides ongoing training and support to optical staff so that they may fill the duties of their respective roles (e.g. optician, optical admin, lab staff, and supervisors

Strong business acumen with an emphasis on real time awareness of operational and sales objectives

Must be able to perform all duties and responsibilities of all positions within the optical department and a willingness to physically execute those duties when needed to support optical team/and or patient volume

Address all customer services issues promptly and with a sense of urgency

Monitor "in-stock" contact lenses, frames, and accessories for all locations

Reconcile monthly vendor statements and resolve any billing discrepancies

Must prioritize building and maintaining a positive relationship with prescribing doctors and operational leadership

Executes duties of position in a professional and courteous manner

Handles sensitive information in a confidential manner

Performs other tasks and duties as assigned

Qualifications

High School diploma or equivalent required

Certification by American Board of Opticianry preferred

NCLE preferred

Experience with all types of lenses including soft, RGP, multi-focal, toric and Keratonconus

Strong organizational and problem-solving skills

Excellent interpersonal skills and ability to communicate clearly and effectively with patients, staff, managers, and doctors

Understanding eye anatomy as well as normal, abnormal vision and perception

Basic computer literacy required

Excellent math skills that allow for precise work related to opticianry and sales (basic algebraic equations and monetary calculations)

Prefer 5+ years of optical retail

Prefer 3+ years supervising staff in an optical retail environment.

Proven sales experience

Excellent communication and interpersonal skills.

Experience in a private optometry and/or ophthalmology practice preferred

Knowledge of processing vision insurance claims is required

Experience with EHR and EPM, NextGen preferred

Basic computer knowledge of Microsoft Office

In Turn We Will Provide:

Benefits to full time team members that include comprehensive medical, dental and optical coverage, 401k and short and long term disability

Company paid life insurance

Paid holidays and generous paid time off

Paid parking where applicable

Team oriented working environment where you are heard and respected

Clear career ladder opportunities

The compensation range for this position is from $27.00 to $31.00 dependent upon your experience relative to the position and whether or not you hold an ABOC

#ESP2

Regular Full-Time