Service Manager

Job Details

Level

Management

Job Location

Store #401 - Flowery Branch, GA

Position Type

Full Time

Education Level

None

Salary Range

$80000.00 Salary/year

Travel Percentage

Up to 25%

Job Shift

Any

Job Category

Installation - Maint - Repair

Description

About the Role

True North Energy Solutions is seeking an experienced and highly organized Service Manager to lead and oversee our service operations. This key leadership role ensures our technicians deliver top-tier service, safety, and professionalism to customers across the region. You'll manage dispatching, technician performance, quoting, invoicing, and cross-department coordination - all while fostering a strong team culture built on communication, accountability, and continuous improvement.

Key Responsibilities

Oversee all service-related work performed at customer locations

Manage dispatch operations and coordination between teams

Supervise, support, and evaluate service technicians

Generate service quotes and ensure timely completion of jobs

Review service invoices and handle any customer disputes

Oversee commissioning and warranty procedures (Gilbarco, Verifone, etc.)

Approve technician and dispatch time cards

Organize technician on-call schedules

Conduct annual performance reviews and provide technician training Qualifications

Education & Experience:

No degree required

Minimum of 3 years of industry or field service experience preferred

Background in petroleum services, POS systems, or field dispatch is a plus Skills & Abilities:

Strong leadership and team development skills

Excellent problem-solving and organizational abilities

Clear, professional communication with internal teams and customers

Ability to drive process improvements and implement change successfully

Detail-oriented with a commitment to high standards and integrity

True North Energy Solutions is an equal opportunity employer.

Note: This job description is a general summary and may include additional responsibilities as needed.