Customer Service Assistant 1

At the State of Ohio, we take care of the team that cares for Ohioans. We provide a variety of quality, competitive benefits to eligible full-time and part-time employees*. For a list of all the State of Ohio Benefits, visit our Total Rewards website! Our benefits package includes:

Medical Coverage

Free Dental, Vision and Basic Life Insurance premiums after completion of eligibility period

Paid time off, including vacation, personal, sick leave and 11 paid holidays per year

Childbirth, Adoption, and Foster Care leave

Education and Development Opportunities (Employee Development Funds, Public Service Loan Forgiveness, and more)

Public Retirement Systems (such as OPERS, STRS, SERS, and HPRS) & Optional Deferred Compensation (Ohio Deferred Compensation)

*Benefits eligibility is dependent on a number of factors. The Agency Contact listed above will be able to provide specific benefits information for this position.

Join Our Team!

Accepting applications for Customer Service Assistant 1

The Ohio Department of Developmental Disabilities (DODD) mission is to partner with people and communities to support Ohioans with developmental disabilities and their families in realizing their version of a good life.

Ohio is the heart of opportunity, and we envision Ohio as the best place in the nation for people with developmental disabilities to thrive. Our core values reflect our focus on the experience of each person we support:

Inclusion

Partnership

Respect

The Division of Medicaid Development and Administration works with state agency personnel and stakeholders to develop policies related to Medicaid funded services for people with developmental disabilities.

The State of Ohio is a drug-free workplace which prohibits the use of marijuana (recreational marijuana/non-medical cannabis). Please note, this position may be subject to additional restrictions pursuant to the State of Ohio Drug-Free Workplace Policy (HR-39), and as outlined in the posting.

Ohio is a Disability Inclusion State and strives to be a model employer of individuals with disabilities. The State of Ohio is committed to providing access and inclusion and reasonable accommodation in its services, activities, programs and employment opportunities in accordance with the Americans with Disabilities Act (ADA) and other applicable laws.

What will you do?

Provide information & process requests that do not require in-depth knowledge of applicable federal/state laws, rules, policies, procedures or legal interpretations to respond to inquiries, request &/or complaints from customers

Proofread work & make all appropriate changes to ensure correspondence, reports & documents are appropriate & error-free

Provide support to update information in the Provider Certification systems as needed

Process applications via database &/or verify information in database

Enter data on spreadsheets with documentation in file folders to ensure accuracy of electronically entered data

Maintain Home & Community Based Services (HCBS) waiver information & data, prior authorization information & data, hearing information & data, preadmission screening & resident review (PASRR) information & data on appropriate personal computer based automated system

Cross-reference data on spreadsheets & other reports with documentation in file folders to ensure accuracy of electronically entered data

Initiate & respond to correspondence, answer telephone, assist customers with routine inquiries, forward application materials as requested & forward more complex calls to appropriate staff

Maintain an electronic filing system

Photocopy & scan documents & reports

Perform general clerical tasks & other duties as assigned (e.g., copies office correspondence & documents, delivers & picks up files or papers maintained at off-site buildings, coordinates material for mailings, etc.)

To request a reasonable accommodation due to disability, please contact the ADA Coordinator Renae Wallace by email at or by phone at .

Current Department of Developmental Disabilities OCSEA employees shall receive first consideration pursuant to Article 17 of the collective bargaining agreement.

No additional materials will be accepted after the closing date; in addition, you must clearly demonstrate how you meet minimum qualifications.

The final candidate selected for the position will be required to undergo a criminal background check. Rule 5123-2-02, “Background Investigations for Employment,” outlines disqualifying offenses that will preclude an applicant from being employed by the Department of Developmental Disabilities.

Hourly wage will be paid at step 1, unless otherwise specified by collective bargaining agreement or rules outlined in the ORC/OAC.

Unusual Working Conditions\: Confined to work area for long periods of time.

3 months' training or 3 months' experience in office practices & procedures AND 1 course or 3 months' experience in public relations or customer service to include techniques for dealing with difficult people AND 1 course or 3 months' experience in typing, keyboarding, data entry or word processing AND 1 course or 3 months' experience in operation of personal computer.

-Or equivalent of Minimum Qualifications for Employment noted above.

Note\: in the telecommunications section, within the Ohio Department of Public Safety, employees will automatically be reassigned to the Customer Services Assistant 2, 64432 classification after serving 6 months as a Customer Service Assistant 1, 64431.

Job Skills: Customer Service