Rental Sales/Service Specialist

Job Description

Woodland Building Center, a Nation’s Best Holdings, LLC company, is seeking outgoing and motivated

Sales/Customer Service candidates for our Springerville, Arizona location.

We’re focused on people and relationships first and we’re passionate about customer service and continuous improvement. Are you looking to join a company that is focused on growth? If you enjoy working hard in a fast-paced environment, then join our growing team.

What’s It Like To Work for Nation’s Best?

Teamwork: All of our positions, in all of our stores, are hands-on. We work together, whenever necessary, to ensure a positive customer experience every time, every day.

Support: We have local resources and a Dallas Support Team to help you along the way and to partner on projects, as appropriate.

Autonomy: We empower entrepreneurial spirit in all our associates.

Relationships: We believe the core of our business is the relationships we build.

Continuous Improvement: We are focused on continuous improvement, ensuring expertise and solid best practices are shared across all of our divisions and stores.

Efficiencies: We maximize efficiency through best-in-class technology and consistent business practices nationwide.

Growth Mindset: We are focused on long-term growth, both in our associates and the company.

Atmosphere: This is not a suit-and-tie environment. We roll up our sleeves and get the job done.

Community Service: Our divisions and associates are committed to serving and contributing to the communities in which we live and work.

Safety: We strive to provide a work environment that is safe and healthy for all of our associates and customers. We want everyone to go home in the same condition in which they came to work that day.

What Does a Rental Sales & Service Specialist Do?

Greet and assist customers, providing expert guidance on hardware products, power tools, and machinery

Process rental orders, including agreements, payments, and deposits, and verify customer info

Coordinate equipment pick-up and return logistics to ensure smooth transactions

Promote related products, upsell special offers, and highlight the Do It Best rewards program to foster customer loyalty

Answer phone calls professionally and address customer inquiries

Follows company standards and procedures to ensure efficient operations and meet customer expectations

Maintain a thorough knowledge of rental inventory, including features and benefits, and provide product demonstrations

Assist customers with troubleshooting and resolving issues related to rented equipment

Continuously seeks product and project knowledge to better assist customers and identify unique selling opportunities

Resolves customer issues with the support and guidance of management

Keep the work area clean, organized, and safe for both customers and staff

Perform other tasks as assigned by management

What Does It Take to Be Successful as a Rental Sales & Service Specialist?

Proficiency in using computers and operating point-of-sale (POS) systems

Proven experience in hardware/lumber sales, retail, or a related field is preferred

Strong knowledge of hardware products, applications and troubleshooting techniques desired

Product knowledge and technical aptitude to assist customers with rented items

Results-oriented with the ability to serve stores with humility and be a steward of Nation’s Best’s values

Demonstrated ability to manage multiple tasks in a fast-paced environment while remaining adaptable and flexible

Strong interpersonal skills with the willingness to consistently provide superior customer service skills

Physical ability to lift and carry items weighing up to 100 pounds (with or without assistance), as well as perform tasks like bending, twisting, squatting, and reaching throughout the work shift

Availability to work a flexible schedule, including weekends, to accommodate the needs of the business

Full-time