Call Center Representative/Dispatcher/Scheduler/Quality Control

Job Description

Dispatcher/Scheduler/Quality Control 3pm - 11pm ($22.00/hr)

We are looking for a Dispatcher/Scheduler to work with our Interpreters who are dispatched/scheduled to help people in need of Interpretation services in Hospitals, Courts, Schools and Social Service Agencies.

We want someone who

Has a keen eye for detail and an eagerness to learn

Is flexible and can keep up in a fast-paced environment

Is a team player

Takes initiative and can multi-task

Communicates professionally and efficiently in person and over the phone

If this feels like the position for you, please respond with a detailed resume complete with education, previous work experience, and references. We are an EOE.

Responsibilities and Duties

Upon hire, our candidate will

Manage a high volume of phone calls

Schedule multilingual interpreters for assignments

Conduct inspections and ensure quality control

Collect, enter, and analyze data

Submit reports

Monitor and review progress and accuracy

Complete a background check and pass a drug screen

Qualifications and Skills

We need someone who

Has a high school diploma and customer service/dispatch experience

Types at least 35 WPM and possesses intermediate computer skills (TEST MAY BE ADMINISTERED)

Is proficient in Microsoft Excel (TEST MAY BE ADMINISTERED)

Is willing to work from the office

Benefits

Our employee benefits include

Paid holidays after 90 days

Ten (10) days of Paid Time Off after 90 days

Medical, Dental, Vision, and Life

401K and Profit Sharing

Free parking

Full-time

Hybrid remote