Entry Level Customer Service Rep

Job Description

Description

At Engagea Comm, we pride ourselves on being more than just a marketing agency; we are your strategic partner in growth. We understand that every brand is unique, and that’s why our approach is tailored to meet the specific needs and aspirations of each client. Our team of experts combines strategic thinking with creative flair, leveraging the latest technologies and trends to ensure your brand stands out in a crowded digital landscape.

Job Description: Engagea Comm is seeking a motivated and customer-focused Entry Level Customer Service Assistant to join our team in Santa Ana. This role is essential for providing exceptional customer service and support to our clients. The ideal candidate will possess strong communication skills, a positive attitude, and a willingness to learn and grow within the company.

Job: Full time

Pay Range: $950 - $1200 weekly

Location: Santa Ana, CA

Key Responsibilities

Assisting customers with inquiries and resolving any issues in a timely and professional manner

Collaborating with other team members to provide seamless customer support

Maintaining accurate and detailed records of customer interactions and transactions

Processing customer orders and tracking shipments

Providing product knowledge and recommendations to customers

Assisting with product returns and exchanges

Skills, Knowledge and Expertise

High school diploma or equivalent

Excellent verbal and written communication skills

Strong problem-solving abilities

Ability to work well in a team and independently

Proficiency in Microsoft Office Suite, including Excel and Word

Experience working in a customer service or retail environment is a plus, but not required

Ability to multitask and prioritize tasks effectively

Benefits

Competitive salary commensurate with experience.

Health, dental, and vision insurance coverage.

Retirement savings plan with employer matching.

Paid time off and holidays.

Professional development opportunities.

Vibrant company culture with opportunities for growth and advancement.

Full-time